Having problems changing my phone number. It's an old number that doesn't work anymore and it won't let me get past the verification code to change that number?

Hi, Tiffany. Since you can no longer access your old phone number for verification, you’ll need to submit an account recovery form. Our Account Protection Team will use this to verify your identity, update your number, and restore your access.

Here's how:

1. Go to the account recovery form and fill in the required details.
2. Upload a clear, high-quality photo of a valid government-issued ID (Driver’s License, State ID, or Passport). You may also use a notarized document.
3. Once submitted, the Account Protection Team will review your request. Keep an eye on your inbox for an email regarding the next steps.

Refer to this article for more details about the process: Recover your Intuit Account if you can’t sign in.

If you have other concerns, feel free to add a reply below.

Hello, Tiffany.
 
I’m following up to see if the solution we provided worked for you.
 
Did it resolve the issue, or are you still experiencing difficulties?
 
We're happy to assist further if you need any more help.