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Asif Nazeer
Level 1

Hello - I am unable to open Reports option on QB however rest of the functions are working fine. I logged out and signed in couple of times but its not working?

 
2 Comments
LieraMarie_A
QuickBooks Team

Hello - I am unable to open Reports option on QB however rest of the functions are working fine. I logged out and signed in couple of times but its not working?

I'm here to help you fix this problem, @adlinnebur.

 

Let's perform basic troubleshooting steps to identify this behavior. To start, you can access your QuickBooks Online through a private browser. This is a special mode that doesn't leave browsing history. 

 

Here's how:

  • Press Ctrl + Shift + N (Google Chrome).
  • Press Ctrl + Shift + P (Firefox or Internet Explorer).
  • Press Control + Option + P (Safari).

 

If the Reports option is responsive, then let's go back to your regular browser and clear its cache. Browser cache can sometimes cause issues when trying to do certain tasks on QuickBooks. 

 

Also, you can try using a different supported browser. This way, you can check whether this has something to do with your browser.


You can also customize and memorize your report to speed up your work in the future. 

Please let me know if you need further assistance. Have a great day.

Asif Nazeer
Level 1

Hello - I am unable to open Reports option on QB however rest of the functions are working fine. I logged out and signed in couple of times but its not working?

Hello @adlinnebur

 

Its excellent! working using control+shift+N on google chrome. Thanks you so much

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