Hello! there is some issues with new users registration. Error 25625 appeared when new users try to create accounts with invitation. How this error can be settled?

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Hello there, vsolo. I'm here to help you fix the error 25625 when inviting new users to QuickBooks Online (QBO).

A possible reason why this error appears is when the invitation link is invalid, the email address has an issue, browser compatibility, and account permissions.

To solve this, log in to your QBO account using an incognito or private browser window. This will enable you to work with a clean slate. Please use these keyboard shortcuts:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + N
• Safari: Command + Shift + N

Then, try to invite the user again. If it's successful, clear your browser's cache to remove specific issues and help the program run efficiently. Also, you can use other devices and supported browsers to ensure everything works as expected.

Moreover, you can also contact your QBO admin to delete the original invitation and send a new one.

If you're still having trouble, I recommend contacting our support team for further assistance.

Please refer to this article for more details: Resolve sign-in issues.

Additionally, you can generate reports to get a comprehensive overview of your business finances.

Let us know if you have other concerns with your user invitation in QBO. We're here to help you in any way we can.

Hello, same error, I did everything according to your instructions and it didn’t help 

Your efforts on performing the recommendation by our colleague is appreciated. I'll point you in the right direction to rectify this situation and invite new users into your QuickBooks Online (QBO) account.
 
Since the issue persists, it's recommend to contact our Live Customer Care Team on this situation. This way, they coordinate with you, access your account in a secure environment and determine the root cause of the problem. Here's how:

1. Access your QuickBooks Online company.
2. On the top right corner, click (?) Help.
3. Select the Assistant tab to get help from the QB Assistant, or Select the Search tab to enter your question and find Help articles.

For more details, please see this page: Get help with QuickBooks products and services

Additionally, check out this article to help you handle users in QBO: Add and manage users.

I truly appreciate the time you spend participating here in the Community. I'm here to support you with invoice management or any other inquiries you may have about the program. Please feel free to reach out to us whenever you need assistance. Take care.