HELP! "Restore" does not restore to previous backup

I can help restore your backup in QuickBooks Online (QBO), PeterPQA.

Before we start, deactivating your bank accounts will still appear on your financial reports since there are transactions posted to them. I've got you an article for more details about how QBO handles the deleted accounts.

You can purge your data if your account aged is less than 60 days. Then, restore the backup and start over with QuickBooks. 

To purge the data, follow the steps listed below:

1. Log in to your QuickBooks Online account.
2. Change the URL to include /purgecompany.
3. Example: URL shows https://qbo.intuit.com/c28/app/homepage, change to: https://qbo.intuit.com/c28/app/purgecompany.
4. The next screen will provide a summary of the items to be deleted.
5. Type the word “YES” once the data gets deleted, then click OK.
6. Click Wipe Data once your selections are complete.
7. Once the deletion is complete, you will be rerouted to your home page.

Once done, you can restore your accounting data. Here's how:

1. Sign in to the QuickBooks Online Advanced company you want to back up as an admin.
2. Go to Settings ⚙ and then select Back up company.
3. Select Restore from the menu.
4. Select New Restore.
5. In the Company drop-down▼, select the company you want to overwrite and restore accounting data to.
6. In the Restore to drop-down ▼, select the time and date you want to restore to.
7. When you're ready, select Create Restore.
8. Click Restore to confirm.

I've added this article for more details: Back up and restore your QuickBooks Online Advanced company.

If your account has been active for more than 90 days, you'll need to cancel your current subscription, and subscribe to a new one.

Let me know if you need anything else aside from restoring your data. I'll be right here anytime to help you.

My QBO account was created in September 2019, over 2 years ago. I added journal entries back to June 2017. If I cancel my current subscription, and subscribe to a new one, can I import my pre-experiment backup file into the new subscription?

Thanks for asking about this, PeterPQA.

QuickBooks Online (QBO) allows you to have access to your data for one year after the day you cancel your account. Even so, I suggest saving a copy of your company file so you can restore it anytime.

You'll want to visit this article to know what to expect when you cancel your account in QBO: What happens to my QuickBooks Online data after I cancel?

To get those old transactions or pre-experiment backup file from the previous account, you can export and import lists from the old company to the new one. The transactions need to be entered manually. You may use a CSV or an Excel file to export the lists then import them to another QuickBooks Online account.

For more information about moving your lists to QBO, you can check out this article: Move your lists to QuickBooks Online.

Additionally, we have easy-to-access articles, webinars, and video tutorials that will help you in familiarizing the different tasks, features, and functions of QBO. Below are the following:

• All QuickBooks Tutorials.​
• QuickBooks Webinars.
• Help Articles.

Keep me posted for additional questions or other concerns. I'd be more than happy to help. Wishing you the best of luck.

@PeterPQA 

If you are not using QBO Advanced with the backup/restore feature, you should open a new blank QBO account instead.

https:// quickbooks.grsm.io/US

https:// quickbooks.grsm.io/us-promo

then utilize an importer tool

https:// transactionpro.grsm.io/qbo

All the options for backup/restore and export/re-import seemed too dicey. Looks like I would lose a lot of detail. So in my personal accounts, I deleted every transaction (1,000+ one by one), then I deactivated those accounts. It LOOKS like that worked. Profit & Loss and Balance Sheet reports seem OK.

Why doesn't "Restore" restore?! If you try something new and it doesn't work, you should be able to restore to the pre-experiment backup. Then update transactions since then. Makes perfect sense to me.