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mustangarmament
Level 1

Hi I am entering an expense and keep getting "check your account details before you continue" where do I check?

 
1 Comment 1
LouiseG
QuickBooks Team

Hi I am entering an expense and keep getting "check your account details before you continue" where do I check?

 Accurate documentation of expense is crucial for maintaining precise financial records, mustangarmament. Let me share some troubleshooting steps to determine the root cause of the error while creating an expense.

 

At times, your browser may store frequently accessed data, which can cause unusual behaviors in online platforms like QuickBooks Online (QBO). This might indicate a data issue with your browser. To troubleshoot, attempt accessing your account using a private browser window. Use the following keyboard shortcuts to open an incognito mode:

 

  • Safari: Command + Shift + N
  • Mozilla Firefox: CTRL + Shift + P
  • Google Chrome: CTRL + Shift + N
  • Microsoft Edge: CTRL + Shift + N

 

If the transaction goes through without errors in the incognito window, switch back to your regular browser and clear cache. This action will remove old or corrupted files that might be causing the issue. Alternatively, you could consider using a different supported browser.

 

Furthermore, to view a comprehensive summary of all payments made to vendors, you can visit this article: Run a report with vendor totals in QuickBooks Online.

 

Ensuring the processing of expense entries in QBO is crucial for effective management and improved financial oversight. If you need further assistance, please feel free to revisit this page. I will respond to your inquiries promptly. In the meantime, have a wonderful day!

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