cancel
Showing results for 
Search instead for 
Did you mean: 
suzannelagemann
Level 1

How can I end my subscription with you. I can’t delete the app.

 
1 Comment 1
DivinaMercy_N
Moderator

How can I end my subscription with you. I can’t delete the app.

Hi there, @suzannelagemann.

 

We’re sorry to see you go. If QuickBooks Online (QBO) isn’t fit for your business needs, I can help you cancel your subscription. Please follow the steps below.

 

If you bought QuickBooks Online from the Apple App Store:

 

  1. Go to Settings on your iPhone or iPad.
  2. Choose iTunes & App Store.
  3. Select your Apple ID.
  4. Tap View Apple ID.
  5. Enter your password and sign in.
  6. Click Subscriptions.
  7. Hit QuickBooks Online, then tick Cancel.

 

If you bought QuickBooks Online from Google Play:

 

  1. Go to the Google Play Store.
  2. Select Menu ☰, then choose My apps & games.
  3. Click QuickBooks Online.
  4. Tap Cancel to cancel your subscription.

 

For more details, please refer to this article link: Cancel your QuickBooks Online mobile app subscription.

 

Also, when you cancel your QBO subscription you have read-only access to your data for one year after you cancel your subscription. To learn more, check out this article: What happens to my QuickBooks Online data after I cancel?

 

Leave a reply below if you need anything else in QBO. I'm always here to help.

Need to get in touch?

Contact us