Thanks for dropping by the Community, boykin. I'm here to help you regarding the unavailability of printing and exporting options on your General Ledger (GL) report.
As per checking, we did not receive concerns similar to the issue you're experiencing. That said, I'll help resolve this by going through some troubleshooting steps.
To start, kindly check if your user access type has authorization to print or download reports-related data. If you have permission for this action and the option is unavailable, let's access your account using a private browser. Doing so restricts data utilities and browser history from being saved on your device.
Refer to these keyboard shortcut keys that vary by browser type:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Microsoft Edge: Ctrl + Shift + N
- Safari: Command + Shift + N
If you can successfully export or print your GL report on the private windows, please revert to your regular browser and clear its cache and cookies. It will eliminate excessive data build-up that impacts the system's performance. You can also consider using another support browser if the problem persists.
You may also store your reporting modifications. This way, you can save time customizing your reports every time you run and review them.
I'm still here and ready if you have more questions about your GL report and the printing and exporting process or need help handling your transactions in QuickBooks. Just add a comment on this thread so I can directly address them for you.
