How can I modify column width in reports when the symbol won't move either direction?

Thanks for visiting the Community, sue701.

I'm determined to help get the column width to work. Let’s perform the basic troubleshooting steps to isolate the issue. 

Temporary internet files and cache are stored to improve the site's performance. When there’s too much data saved, it can cause unexpected behavior in QBO.

To start off, log in to your company using the InPrivate or incognito mode. This allows the online program to run without collecting cache and cookies.

Depending on the browser you're using, refer to these keyboard shortcuts:

• For Mozilla Firefox and Internet Explorer, press Ctrl + Shift + P.
• For Google Chrome, press Ctrl + Shift + N.
• For Safari, press Command + Shift + N.

From there, open any reports and hover your mouse to adjust the column width. If it works, clear the cache of your regular browser to enhance the browsing performance. I also suggest running the Health Checkup Tool to identify any issues with the browser’s health and its compatibility with QBO.

Let me also share the Customize and modify columns on reports article for future reference. It contains instructions on how to move the columns and steps to mark which one to appear on the report.

Click the Reply button and post a comment if you need further assistance with any of these steps.  I’m more than happy to help you. Enjoy the rest of the day.

And if opening QBO using the incognito browser doesn't solve the problem and the Health Check Up Tool link is broken......THEN WHAT DO YOU DO????

Hey there, @SHOW ME.

I'd recommend reaching out to our Customer Care Support Team. They can take a closer look at this using their screen share tool and help identify why you're unable to modify the column width.

Here's how to contact our support:

1. Go to the Help icon.
2. Click Contact Us.
3. Enter your questions or concerns and click on Let's talk.
4. Choose either Start a chat or Get a callback.

In the meantime, you can export the report to Excel or PDF to help adjust the column width and do further customization.

Here's how:

1. At the top of the report, select the Export icon. 
2. Choose Export to Excel or Export to PDF.
3. Save the file somewhere you can easily find.

I also suggest memorizing your report, so you won't be doing the same process again.

Please let us know if you have other questions or concerns. We're always around to help. Have a good one.