How do I activate a tax rate I unactivated?

I changed the percentage on a county tax, and now the county shows inactive. I did not do anything but change the percent by .25%. 

Thanks for joining the thread, @Dusty17.

I've changed my county tax percentage, and the county was not being inactive. 

To isolate the issue, I recommend opening your QuickBooks Online (QBO) account using a private browser. Then, try to update another county tax as a sample. Doing so will open your account in a clean slate and loads a fresh data. Here's how to open:

• Chrome: Ctrl+Shift+N
• Firefox: Ctrl+Shift+
• Safari: Command+Shift+N

Check to see if it works. If they are, then your main browser may have too much historical data from previously visited websites which slows down internal processes and causes this kind of behavior.

To ensure this doesn't happen again, it's a good idea to clear the cache of the browser you're using. The following article contains additional insight, as well as steps for the supported browsers: Clear cache and cookies to fix issues when using QuickBooks Online.

However, if the issue persists, you can follow the steps I've provided above to activate the county again. 

To learn more about sales tax, visit our Community help website for some video tutorials which you may find helpful in the future.

You're welcome to get back to me by commenting below if you need other help in QuickBooks Online. I'm more than happy to assist further. Have a great day!

Thank you for your response.

I cleared the cache, and it did help solve the issue of the sales tax totals, but the county still shows inactive when I run a Sales Tax Liability Report. I was going to make a "new" county, to replace the inactive one, and will have to change all of my customers to the new county, but I am hoping there is a quick fix so that I don't have to do all of the work.

Any help would be much appreciated.

Hello again, Dusty17. Thanks for keeping us updated. 

I love to help you with your issue about QuickBooks Online (QBO). But since you've completed all the steps to resolve this concern yet the problem persists, I'd recommend contacting our Customer Care Support team. They have the tools to check the unforeseen conditions of your company file and perform a screen-share for further isolation.

Check out this link for ways on how to connect with us: Contact the QuickBooks Online Customer Support team.

For future reference, I'm adding a link to our online tutorials. These videos can help you run your business using QuickBooks: QuickBooks Online Tutorials.

You can get back to me anytime you have additional questions in QuickBooks by posting your response below. I'm here to ensure your continued success. Have a great day!

Same thing is happening to me where I changed the component tax rate and  now the combined is showing  inactive and it won't show the component to where I can't finish changing  the other  county tax rates! Help!

Thanks for joining this thread, Tina72.

If you already tried the troubleshooting steps discussed above but still gives you the same result, it's best to contact our Customer Support Team. They all have the tools needed to see what's causing this behavior and fix this.

1. Click the (?) Help icon and choose the Talk to a human option (then type it again when prompted).
2. When asked by the bot, enter "Sales Tax."
3. Select I still need a human, then proceed with Contact us or Get help with a human.
4. Choose either Callback or Chat. 

Here are some of the articles you'll want to check. These will show you how to handle the sales tax in QuickBooks Online:

• Set up and use automated sales tax in QuickBooks Online
• Use custom rates to manually calculate taxes on invoices or receipts

Leave a comment again if you need anything else. Take care!

Hi, I've tried the steps to re-activate a tax rate but I am not seeing any deactivated rates displaying after selecting the show inactive rates? 

I have tax rates that are not active which I want to re-activate as these were deactivated in error when trying to set up automated tax. see attached. 

Thanks for updating this thread, @RainD.

I'm joining in the conversation to share some insights about this tax rate concern. 

If you previously deactivated a tax rate under the Custom rates section of you sales tax settings, this cannot be undone. The system can only reactivate inactive tax agencies for now.

You will need to add a new tax rate for a certain state or country to use it again for your sales entries. Click the Add rate option to re-enter the tax rate details. Also, it looks like the screenshot you share did not post, so if you can share it again, it will be greatly appreciated.

I'm adding some related links for your references with the sales tax feature in QuickBooks Online:

• Set up and use automated sales tax in QuickBooks Online
• Manage sales tax payments in QuickBooks Online
• Sales tax in QuickBooks Online

Visit us anytime if there's anything else you need assistance with sales tax processes in QuickBooks. We are always here to help you out. Have a nice day and take care.