I'm here to make sure you can cancel your subscription, mayfair2@bellsou.
The error code you've received might cause by your browser's cache. There are times that the browser stores frequently-accessed data, thus causing some errors and/or unusual responses.
Let's try logging in to your account using a private or a different browser. Here's how:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Safari: Command + Option + P
Once logged in, try to cancel your account again. If this works, it means that you need to clear the browser's cache so the system can start fresh. Otherwise, try using another supported browser as an alternative.
If the issue persists, I'd suggest contacting our Customer Care Support team to have this better checked. They have more tools, like screen-sharing, that can help you resolve this. Here's how:
- Go to this link: https://help.quickbooks.intuit.com/en_US/contact.
- Select QuickBooks Online.
- Click on Search for something else and enter your concerns in the Tell us more about your questions.
- Tap Search.
- Click on Start a message.
Please let me know how these work. I want to make sure you can cancel your account.
