How do I email invoices to my customers?

It's my priority to ensure you can email invoices to your customers, @rainmaid.

The reason why you can no longer email invoices to my customers is that the version of QuickBooks Desktop you're using is an outdated one. 

After May 31, 2022, access to add-on services will be discontinued for QuickBooks Desktop for Windows 2019 and previous versions. That includes sending emails, Payroll Services, Live Support, Online Backup, Online Banking, and other services. For more information, you may check out this article: QuickBooks Desktop service discontinuation policy.

If you wish to continue having the feature to send invoices, you may need to upgrade to a newer version of QuickBooks Desktop from within the program. 

Once done, you can start emailing sales forms, invoices and statements. You can send them individually or as a batch, or save them to send when you're ready. For your reference, please see this article: Email sales forms, invoices, and statements in QuickBooks Desktop.

Feel free to comment below if you have further queries about sending emails in QuickBooks Desktop. I'll be happy to help you. Keep safe!

@rainmaid 

I've seen the same reports in the community for the past few months about the problem. It looks like they purposely disabled this feature when your outdated QB Desktop was associated with an Intuit ID. You can still purchase a one-time license for QB Desktop 2021 if you need to continue using this feature.

One of my company files allows me to send emails but the other company gets the same error code to sign in and when I do an error comes up saying I'm not signed in??? It says to update software but I have done that and plus it's on automatic updates!!! HELP!!! This program is so frustrating how it works one day and then doesn't the next! I am a MAC user and bought a PC that only runs this stupid program! How can one desktop version allow emails to send in one company file and not another. Checked data integrity and it is all good!

I appreciate you bringing this to our attention, Kelly. Your experience is valuable, and I want to address this issue promptly.

Let's start by safeguarding your data. First, you have to create a complete backup of your QuickBooks file. Once that's done, we'll proceed with a fresh installation. Uninstall the current version, restart your computer, and then reinstall QuickBooks from scratch. After installation, sign back in and restore your company file from the backup you created. 

This process resolves login and email-sending issues by giving you a clean slate. However, if the issue persists, I'd suggest contacting our QuickBooks support team. They can offer personalized assistance through screen-sharing sessions to identify and resolve the specific issues you're facing.

1. Open your QBDT company.
2. Go to the Help tab and select QuickBooks Desktop Help/ Contact Us.
3. Click on Contact Us.
4. Enter a summary of your concern, then click Continue.
5. Follow the on-screen steps to continue.
6. Choose a way to connect with us. You can either select Chat with us or Have us call you.

Always remember that this space is dedicated to supporting you every step of your QuickBooks journey. Your satisfaction is not just a mere goal for us; it is a deeply cherished commitment we hold dear to our hearts. I wish you nothing but continued success in your business endeavors.

@kellyryan709 

which QB Desktop year version?

2019 is the version I have. The problem is frustrating because I have 2 companies and email works for one and suddenly stopped working for the other…both running on the same desktop version.

Why would email work for one company and not the other running on the same desktop version if there was a problem with the application? Like I said the data integrity is fine!?! 2019 is the version I’m using.

Try to delete your email address in your company file and add it back.

I actually deleted that email (which works in company 1) and used a different email for company 2 and still same error! This error also says I need to update the software (which I did even though it’s on automatic updates) and it still says update.

I installed and reinstalled QuickBooks Pro 2019 and the email problem still exists in one of my companies and email still works in the other company. When I try and do your second solution...Contact Us isn't an option. The amount of time I have spent on this, it would have been cheaper to buy a new version of the program, which in the end I feel that's all the company wants me to do anyway. I have 2 small businesses where every penny counts and I can't really afford it but not being able to send invoices and get paid isn't an option either.

SO FRUSTRATED!!!!

I'd like to commend your efforts in resolving the issues in QuickBooks Desktop (QBDT), Kelly. Know that I'm here to convey why you're encountering issues with your companies and provide other solutions that will work best for you moving forward.

Since you're using the 2019 version, I want you to know that you are currently on the discontinued version. When a service is discontinued, Intuit will be unable to provide technical support, security updates, or patches for the affected version of QuickBooks Desktop. It also includes emails or other features that require an internet connection.

In your case, you can still send emails to your existing company. However, this ability will soon be removed anytime.

To ensure that you can continue to send emails to your existing companies and utilize other features, I suggest upgrading to a more recent version of QuickBooks Desktop or moving to QuickBooks online. Please refer to our support team for upgrading concerns at this link: Contact our QuickBooks Desktop support.

I'll share this article for more guidelines about what products Intuit no longer sells: You can't buy QuickBooks Desktop as a new US subscriber.

Additionally, you can always log in to CAMPS to update your payment method, view your user ID access, or change billing information. See this for more details: Change, manage, or update your Intuit account with CAMPs.

I'm always available to answer questions or concerns you may have regarding your QuickBooks Desktop subscriptions. If you need further clarification or assistance, write down your comment below.

I understand that my version is old but for what I use the program for it was perfect. I don't want to take credit card payments and I don't want to link my bank account. I would just love an answer to why one company can send emails and another can't??? They are both companies on the same 2019 version??? I did try the online version and I hated it so I am not interested in that platform. I guess I will have to upgrade and then go through this again in a couple of years when it becomes obsolete again.