Hello there, @nwobiapnc.
If you're looking for a support representative to create a remote session for you. I recommend contacting our technical support team. They have the extra tools that can help you retrieve your company profile and open your company file.
Here's how you can contact them:
- Log in to your QuickBooks Online company.
- Click the Help menu.
- Select Contact us.
If you're referring to adding a user with custom access to your company, you can find this article to be helpful: Add and manage custom users.
Leave a comment below if you have other questions in mind. I'll be sure to get back to you.
