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patrick30
Level 1

How do I reset my account and start over

 
3 Comments 3
Fiat Lux - ASIA
Level 15

How do I reset my account and start over

To purge your QBO account, the account must be within 60 days old. Follow these steps to reset your company data:

 

Sign in to your QuickBooks Online account.
Edit the URL on the address bar. remove everything after app/and enter purgecompany.

For example: https://...qbo.intuit.com/app/purgecompany
Click Yes to confirm the action.

 

If you have to open a new QBO account, make sure to click the Buy button to get the discounted price for up to 6 months. If you purchase from the trial account, you have to pay the regular price.

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Mark_R
QuickBooks Team

How do I reset my account and start over

Welcome to the Community, @patrick30.

 

You can purge your QuickBooks Online (QBO) account to start over. However, this process will only take effect if your account aged is less than 60 days. Also, it only works for QBO Plus and Essentials version.

 

Here's how:

 

  1. Log in to your QuickBooks Online account as an admin.
  2. Change the URL in your browser's address bar. For example:

               • Before: https://...qbo.intuit.com/app/homepage

               • After: https://...qbo.intuit.com/app/purgecompany

     3. Type YES to confirm the action.

     4. In the Wipe Company Data page, select the correct business type for the first question.

     5. For the second question, select Create an empty chart of accounts.

     6. Click Wipe Data.

 

But if your account is older than 60 days, you'll want to cancel your QBO account, and start a new subscription. For more guidance, feel free to check out this article for the detailed steps and information: Delete your data and start over in QuickBooks Online

 

You might also want to check out this article to learn how to get started with QuickBooks Online: Get started with QuickBooks Online - Frequently Asked Questions.

 

Please keep in touch if there's anything else I can do to help you succeed with QuickBooks. I've got your back. Have a great day!

patrick30
Level 1

How do I reset my account and start over

Thanks for the reply everything worked.

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