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In QuickBooks Online, users can reset their password by visiting the sign-in page and clicking I forgot my password. They'll receive an email with reset instructions, @bill189. I'd be glad to provide you with the details on how your user can reset their password.
You can use the user's email address or phone number, if they still have access to the email user ID or phone number on your QBO account, you can let them follow these steps:
- Go to the QuickBooks sign-in help page.
- Enter the phone number, email address, or user ID for your account.
- Check your phone or email for a message from Intuit or QuickBooks. Enter the code we sent, and follow the instructions. We may ask you for a little more info to make sure it’s you.
- When prompted, they may reset their password. Or, they can select Skip.
For more information and to learn how to fix other sign-in issues, you can refer to this article: Recover your Intuit Account if you can’t sign in.
After logging in, feel free to read this article I've included if you wish to change your business information: Change your business name, contact info, or EIN.
Once everything is good, they can also change their email address or phone number if necessary.
Furthermore, are you looking for ways to take your QuickBooks experience to the next level? I'm excited to share that you can connect with our QuickBooks Live Expert Assisted team. They are here to help you generate the reports you need to manage your finances effectively.
Following the steps above gives your user to recover their password in QBO. I'm still here to back you up if you have any further questions, I'm here to help!
