Thank you for posting here in the Community, @pcase.
QuickBooks is committed to helping you during these challenging times. I'd like to route you to our Desktop Team so they can access your account and process your request in a safe and secure environment.
You can check this link for more details: Contact the QuickBooks Desktop customer support team.
Additionally, you can visit our updated business and tax info resources site for other helpful information: QuickBooks business resources and tax info for Coronavirus (COVID-19).
Just tap the Reply button below if you have other questions and concerns. I'm here and ready to help. Have a good one.
