I am new to quick books. Paid for all the subscriptions. Tried to sign up for payroll. Told I am hi risk with zero explanation causing my account to be locked for ever.

This isn't the kind of experience we want for you, especially since you're just starting your journey with us, @reprosutah-gmail,

Regarding our support availability, we have made some changes to it due to the ongoing COVID-19 pandemic. To reach out to a live agent to check why your account is locked, you can request for a scheduled callback or use our live messaging option.

Our support hours are from 6:00 AM to 6:00 PM on weekdays and 6:00 AM til 3:00 PM on Saturdays.

The steps below will help you get a live QuickBooks Support expert:

1. Open this link, then go to the Help menu then select Contact us.
2. Enter the keyword Account Management, Payroll and Billing in the What can we help you with? box.
3. On the next screen, scroll down to the Choose a way to connect with us section.
4. Choose Start messaging to initiate a discussion with a live agent or Get a call for callbacks.
   
5. When using the messaging option, make sure to enable pop-up windows. The chat box will appear at the bottom right section of your monitor, and an agent will be with you after filling in the information needed. See this:

When you're connected, provide all the information about your concern to our representative.

Please let me know how it goes by clicking the Reply button below. I want to make sure you're taken care of and I'm always here to assist you with QuickBooks.

I have done every step. Everyone is useless. Saying they can’t do anything and try again in six months. Such bs. I’ve had over 10k or invoices just the first two weeks using this platform. There is zero phone support that can help or reach fraud department. I legitimately did nothing wrong. I faxed in the banking docs they requested even had my banker fill it out and after that my account is high risk and closed for ever. Unless you have a way of fixing this then Idk what to do. 

I have done every step. Contacted support. Everyone is USELESS. The phone number quick books gave is a robot. No way of reaching a human. If you reach a human they can’t do  because they don’t have access to the fraud department. This messed up. I legit filled out the banking doc they asked. Met with a banker. Had him fill the shut out. Faxed it in and two days later they said my account is locked for ever and is high risk. No explanation etc. wth is up with that? And my account does not give me any options to talk to phone support. First day it was there but seems like a call button was there but it was removed 

Hey, reprosutah-gmail.

Thanks for stopping by this afternoon, I want to give you the information to contact our Payroll Risk team. They will be better suited to handle your issue and should be able to fill you in on what's going on. Check out the following link and you can find the contact info at the bottom. 

• Payroll account suspensions, security checks, and risk management.

Thanks for dropping by and have a nice afternoon, if you need any other assistance, feel free to post below anytime.