I can not pay subscription with registered card. It seems there is a new system with verification SMS. I am non-US user

Thanks for visiting the Community, @Centre for International Law. As an insight, QuickBooks will only accepts cards include Visa, MasterCard, American Express, and Discover. 

Also, it should have a US-based billing address for you to successfully resubscribe. Check out this article for more details: Subscription payment options for QuickBooks Online.

You also want to use a personal credit card and get reimbursed later.

If the details are already correct, we can troubleshoot your browser by clearing the cache to help us remove the unnecessary data on your browser.

If the error persists, I'd recommend reaching out to our Customer Care Team to help review your account to update the billing information:

1. Click the Help menu in the upper-right corner and select Contact us.
2. Enter the details of your concern such as "failed to update billing information" and select Let's talk.
3. Select the option to connect with us: 

• Start a chat with a support expert.
• Get a callback from the next available expert.

You can also read through this article to know more about managing your subscription in QuickBooks Online. 

Let me know if you need more help with this. I'd be here to assist you more. 

@Centre for International Law  

Do you need to open a QBO US account for your client? where do you live?

https:// quickbooks.grsm.io/US

https:// quickbooks.grsm.io/us-promo

Thank you for your reply first of all!

We have an international NGO registered in Belgium and I am trying to pay with Norwegian Visacard. I was using QB and this card since 2017 and it worked without any problem. But a few months ago something changed with the payments system. I found some links about these new rules and the need for confirmation from the bank.

Problem is that I do not get this request via bank or QB. I do no understand how to confirm this payment. I am just getting error messages.

I do not see any "customer support" number to call for help.

best regards

Thank you for the replay, 

I have Visa that I used since 2017 and it worked fine. I could pay with this card all these years but I can not do it for the past few months.

I do not have a US address so what is our alternative to paying for the subscription.

best regards

Just to clarify your needs, why didn't you purchase QBO EU version for Belgium?

https:// quickbooks.grsm.io/EU

I am not sure if it was a conscious decision. I selected "Country" and that is Belgium. 

Is it possible to change this in setting somehow? 

I understand that solution here is to change my account from US registration to EU. 

How can I do this? can you please send me instructions on how to re-registering from the US to the EU QB system?

thank you

You are unable to "switch" the country version. Cancel your QBO US account and purchase a new blank QBO EU version with the link as I mentioned earlier. Make sure your subscription rate is in Euro, not other currency. You may need a migration tool to migrate data from QBO US to QBU EU if required.

Thank you again. 

I have data from 2013 in the Current US version. How can I migrate all this to the new EU version?

Hello there, @Centre for International Law. 

Thanks for following the thread. 

It's best to use the version for the country your business is primarily based in. If your business is primarily based in the US, then you'd need to use the US version of QuickBooks. If your business is primarily based in Spain, you'd need to use the QuickBooks Spanish version. Both versions of QuickBooks offer the multi-currency feature. 

Check out the link below to review the plans and pricing options we offer below.

• Plans and pricing

Let me know if you have further questions or concerns. You can reach out to the Community at any time. Take care and enjoy the rest of your day!

@Centre for International Law  

You may have 2 options:

1. Utilize a migration tool

https:// transactionpro.grsm.io/qbo

2. Purchase a 3rd party migration service.

I open account in EU 

register on https:// transactionpro.grsm.io/qbo but I am struggling to connect to old account

what is the fee of transfer by 3rd party?

Thanks for getting back to us, Centre for International Law.

With regards to the fee, I would suggest reaching out to third-party app support. That way, they can provide you details about it.
 

If you have any other subscription concerns or any additional questions about managing your account, please don't hesitate to add a comment below. The Community is always here to help.

@Centre for International Law  

Check our profile name and send your business email address in a private message to us.

I need to write here as we have the exact same problem with trying to pay our subscription with a credit card without a US billing address.

Last year we migrated from QB Desktop Premier 2019 version to QB Online. We are working from Germany and Laos but needed to sign up to QB Online Plus US version as we were using QB Desktop Premier 2019 in US version as well and we wanted to get our data migrated. QB support exports from the global team as well as from the US recommended us to sign for the US Version.

So we did the sign up and payment last year via the phone and the expert did not mention any problem regarding a german credit card (American Express) without an US billing address. Instead the payment just worked fine.

So do you guys now really want to tell us that we cannot extend our subscription with this credit card but we need to change to another version and lose all data ? I can use this credit card to buy other services or products or services in the US but not pay the subscription for our accounting system? 

I would like to talk to a payment agent but unfortunately I cannot use the call back function as it does not allow german mobile numbers.

Please advise how I can reach out to a payment agent a resolve the problem.

Hi, Niklas1. I want to make sure you'll be guided to the right support.

I'd like to check this for you and get it taken care of myself. However, as much as I would like to get this handled directly, subscription issues need the assistance of our Support Team.

Nonetheless, I still suggest getting in touch with our QuickBooks Support to help you with paying for your subscription. They can also provide an alternative way on how you can pay for the service.

You can use our live messaging option from 6:00 AM to 6:00 PM on weekdays and 6:00 AM until 3:00 PM on Saturdays. To ensure we address your concern on time, check out our support hours. Here's how to get in touch or chat with us:

1. Click the Help (?) icon.

2. Choose Contact Us.

3. Enter a  brief description of your situation in the What can we help you with? area, then click Let's talk.

4. You'll be presented with a few options for connecting with Intuit. Select Chat with us.

I recommend visiting this link: Account Management. These will provide links about managing your QuickBooks Online account, income, expenses, inventory, and running reports.

If there's anything else I can help you with QuickBooks, please let me know. I'd be more than willing to lend you a hand.

@Niklas1 

Your solution is the same with the first poster. You may open a new blank QBO EU version for Germany and a new blank QBO Global version for Laos.

https:// quickbooks.grsm.io/EU

https:// quickbooks.grsm.io/Asia-Pacific

then you may have 2 option to migrate data from QBO US version:

1. Utilize a migration tool

https:// transactionpro.grsm.io/qbo

2. Purchase our conversion service.

As another option, migrate back to QB Desktop US version and deploy a private cloud. Your users may access the company file(s) by internet connection.

Dear @Fiat Lux - ASIA 

thanks a lot for your support. However, this is really difficult to accept for us as it was recommended to us just a year ago to sign up for QB Online US Version. And I do not understand why there was no problem with the payment last year but it is this year.

As well migration to a german or global QBO account would now imply additional costs (conversion service and recreation of all customized reports).

However, how could I get more information about your conversion services (costs, what data will migrated, etc.)

Best regards

Niklas

@Niklas1 

Check our profile name and send your business email address in a private message to us.