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kandywmabry
Level 2

I can't make accts. inactive bc assoc. w/ prod/service. Most accts are assoc. w/ product or service. Desktop version didn't have this problem. How do I get around this?

 
Solved
Best answer January 03, 2020

Best Answers
ChristieAnn
QuickBooks Team

I can't make accts. inactive bc assoc. w/ prod/service. Most accts are assoc. w/ product or service. Desktop version didn't have this problem. How do I get around this?

Hi there, kandywmabry.

 

I tried this on my end kandywmabry and its works when inactivating accounts associated with Product and Services.

 

There are times that the browser keeps outdated Internet files that may cause websites, like QuickBooks Online, to act unexpected behavior.

 

I suggest using incognito browser when logging in your QuickBooks to rule out the possibility of a webpage issue. Private browsing doesn't store local files or cache.

 

 Use these keyboard shortcuts based on the browser you're using. 

 

  • For Internet Explorer of Firefox, press Ctrl + Shift + P.

  • For Chrome, press Ctrl + Shift + N.

  • For Safari, hold down Command + Shift + N.

 

If it works in incognito, clear the cache of your regular browser. Doing this helps QBO to function more efficiently. You can check out this article that will provide more information: Clear my browser cache and temporary Internet files.

 

If the steps above will not work, you can use supported browser as alternatives.

 

If you wish to active the account from being inactive, please check this article on how to perform the steps: Remove accounts you no longer use.

 

Please know that you're always welcome to post if you have any other concerns. Wishing you and your business continued success.

View solution in original post

2 Comments
ChristieAnn
QuickBooks Team

I can't make accts. inactive bc assoc. w/ prod/service. Most accts are assoc. w/ product or service. Desktop version didn't have this problem. How do I get around this?

Hi there, kandywmabry.

 

I tried this on my end kandywmabry and its works when inactivating accounts associated with Product and Services.

 

There are times that the browser keeps outdated Internet files that may cause websites, like QuickBooks Online, to act unexpected behavior.

 

I suggest using incognito browser when logging in your QuickBooks to rule out the possibility of a webpage issue. Private browsing doesn't store local files or cache.

 

 Use these keyboard shortcuts based on the browser you're using. 

 

  • For Internet Explorer of Firefox, press Ctrl + Shift + P.

  • For Chrome, press Ctrl + Shift + N.

  • For Safari, hold down Command + Shift + N.

 

If it works in incognito, clear the cache of your regular browser. Doing this helps QBO to function more efficiently. You can check out this article that will provide more information: Clear my browser cache and temporary Internet files.

 

If the steps above will not work, you can use supported browser as alternatives.

 

If you wish to active the account from being inactive, please check this article on how to perform the steps: Remove accounts you no longer use.

 

Please know that you're always welcome to post if you have any other concerns. Wishing you and your business continued success.

View solution in original post

kandywmabry
Level 2

I can't make accts. inactive bc assoc. w/ prod/service. Most accts are assoc. w/ product or service. Desktop version didn't have this problem. How do I get around this?

Thank you. This seems to have corrected the problem.  I would have NEVER thought this could be the solution, but it was. Thanks again.

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