I changed my contact email but communications keep going to the old email address. How do I get that to update?

Welcome to Community, @arianne-kcngroup.

I can guide you in updating your email address in QuickBooks. You'll want to update your Intuit Account Manager. This is the info we used to communicate with your QuickBooks account.

Here's the link: Intuit Account.

Once you're logged in, hover towards the Sign in & security tab and then Email address. 

For details, check out this guide: Reset or change your login information for QuickBooks Online, QuickBooks Online Accountant, and Quic....

Additionally, here's a link that'll help you manage your account: Your QuickBooks account.

Reach out to me again if you have other questions or concerns with your subscription. I'll be around for you. Take care and have a nice day ahead.

Yep, I already did all that.  I followed the exact steps you detailed.

Twice, just to make sure it saved.  But it is still sending emails to my old email address.

Thanks for the update, @arianne-kcngroup. I'm here to provide additional steps to ensure you'll be able to receive communications on your new email address.

Let's first verify if your email address is already updated in the system. This is to check if the changes you made were saved or not. Let me guide you how:

1. Head to the Intuit Account Manager log-in page. Then, enter your User ID and password for QuickBooks Online (QBO).
2. Next, select the Sign in & security tab.
3. From there, check the Email Address section if this shows your new email address.
4. Make your changes if needed.

Visit this link for your reference in managing your contact information for your QBO account: Change your QuickBooks user ID, email address, and password.

If you see that the email address is already updated and you still receive communications on the old email, I'd suggest reaching out to our Customer Care team. This way, they can further investigate the root cause of the issue. Refer to these steps to contact them:

1. In your QBO account, select the Help button.
2. Then, go to the Assistant tab.
3. From there, enter a brief description of your concern. Example: Changed the contact email but communications keep going to the old email address.
4. Next, type Talk to a human.
5. Then, choose either Start a chat or Get a callback.

To get assisted immediately, please check our support hour's page.

Just in case you'll also need to update your business information, you can use this article as your guide: Change your business name, contact info, or EIN in QuickBooks Online.

Don't hesitate to post your comment below if you have any other concerns about updating your email address. I'd be right here to help. Have a great week ahead.

Yep. Same issue. The new email address is updated everywhere. The old email address is nonexistent, but that email address is still being sent notifications. Not the new one. 

Hi there, @Adubs. 

I understand how important it is to receive notifications using the current email you're using instead of the old one. I'm here to assist you in solving this issue and help you get notified using the correct email. As what my colleague, DivinaMercy have suggested, we can verify if your email address change was saved in our system or not. Here's how:
 

1. Visit the Intuit Account Manager log-in page. Enter your email and password for QuickBooks Online (QBO).
2.  If prompted with a verification code, check your email and type in the code then click Sign in. Disregard if none.
3. On the left navigation panel, select sign in and security tab.
4. You can verify if the email address shows the current one you are using.
5. Update it if it shows the old email you used.

After doing these steps and you still encounter the same issue, you can reach out to our Customer Care Team so that they can get this sorted out immediately. To contact them:

        1.Click on this page: QuickBooks Online Support

        2. Choose QuickBooks Online, enter your issue/concern in the box provided.

        3. Select Continue.

        4. Choose a way to connect.

In case you want to update your business or contact names associated to your account you can check out this article: Update business or contact names on your account (intuit.com)

Please don't hesitate to reach out if you have other concerns in managing your account notifications. We're always here to help.

I'm having a similar or same problem. All my reports are being created and sent by the old email address. Everything has been updated thoroughly, there is no trace of the old email address in my sign in or settings. 

I understand the urgency of the matter, ottjobs. Allow me to help you ensure that you have the correct information on your account. 

Since the issue persists even after following the steps provided by my colleague in editing your correct email address, I recommend getting in touch with our technical support team, if you haven't already. It's the best we can do given they have the necessary tools to look at this issue safely and securely.

Here's how we can contact support:

1. Log in to your QBO company.
2. Select Help (?).
3. Click Contact Us and choose a way to connect with us:

• Start a chat with a support expert.
• Get a callback from the next available expert.

For future reference on changing your account information such as Payment method, Account information, and Sign-in information, feel free to visit this article: Manage your Intuit Account Online.

I'll be on the lookout for your replies and updates in the comment section. We're always available to assist you with changing your account information and any QuickBooks-related concerns. Stay safe!