Hello @mindi8, 

Thanks for coming back to us. I understand what you're going through and how much effort you've tried to do some troubleshooting steps just to get back to business. 

At this point, I'd recommend you contact our Customer Care team so they can thoroughly check your company file and help you fix the issue. 

Here's how: 

1. Go to this link: https://help.quickbooks.intuit.com/en_US/contact.
2. Click Continue as a guest, then select your version. 
3. Choose any topic in the What can we help you with?, then select any of the available option to connect with a QuickBooks expert.

You can also click this link to contact support through chat:

https://help.quickbooks.intuit.com/prechats/offerings/QB-Desktop-ProPremier-CHAT/22240/view.

For future reference about resetting your password for QuickBooks Desktop, check out this helpful article: Reset your password for QuickBooks Desktop. 

You can also follow another way to reset your password so you can access your company file. Here's an article to guide you with the steps: Automated Password Reset tool.

If you have any more questions, please don't hesitate to comment below. We're here to further assist. 

I, too am frustrated with the password issue. 

When I had client's files on my computer I used the same very simple password for every client.  Then Intuit decided the password had to be longer and more complicated.  UGH.    When I was first setting up those passwords on every account, I accidentally skipped a couple and I can still get into the one remaining without a password.  Oh, how I wish I had known better and never set up any passwords in the first place.

I am now retired.  No more company files on my computer, just my own  - personal, a rental and my handicapped daughter's account.  I have never used any account or routing or social security numbers, even on outside company accounts.

Last night I logged into my personal account and the password worked.  This evening I tried to log in using the very same password, it says it is invalid.  Very frustrating.

I understand how it can be frustrating for a service not to work the way we want to be, Barbara80.

I want you to know that your voice matters and I appreciate for providing additional feedback about password concerns.

You'll want to make sure that you've correctly entered your password as they are case-sensitive. For example, having the Caps Lock key on accidentally can lead to an invalid password.

Keep me posted on how it goes. I want to ensure everything is taken care of.

This question is not solved and the "solution" ignores the original question.

As I have mentioned in my initial thread, this should be some sort of priority. I know code and providing this as an option is not long and tedious code. And based on the amount of feedback to this thread indicates that this is a high priority to you the paying client, then please move forward with this.

Maybe the best option is have the password never ever expire!

I have no need for a password but 1 password forever would work.

90 days is crazy.

Sucks when you have a customer here after hours and can't make the sale because "It's Been 90 Days!" now you are trying to come up with a new password you never used before or close to it.

Next they will want us to go all on-line.... oh my bad, they are already doing that.

Would suck to shut down your store because the internet is down.

This needs to be fixed ASAP.

If someone is in my home office to access my Quickbooks, then it is a physical security issue that I will solve myself in the traditional Texas way.  A password is not going to help with that.  I have a pretty secure system and there is nothing in my Quickbooks worth stealing to begin with.

You Intuit people never listen.  There are thousands of threads on these forums telling you exactly what we want and you just do the exact opposite almost every single time.  I just don't get it.  Why not just tell us you don't care what we want so we can stop wasting our time here.  I for one would respect the honesty.

All you have to do is make good software, you have 1 single job.  It is weird for a product to get worse over the years instead of better.  I guess the progress of technology is not a straight line upwards.  I have seen QB Desktop work great and then get steadily worse every year since about 2017 or 2018.  QB Online started off bad and also gets worse every year.  Why?  Did all the good software engineers from before retire?

These QB admin support responses must be bots. Bots giving bots thumbs up's.

You are all fooling yourselves.  Password protection is easily broken.  It is form most of us totally an repeat unproductive exercise.  Create the option of no passwords!!!!!!!

Long time user.

Jim

But now that Quickbooks is no longer supporting Internet Explorer 11, I'm very worried this is going to cause a HUGE problem on my QB Desktop 2019 where I have 24 years of files I must be able to access forever.

Does login use IE 11 to login? If so that would be terrible. And what if I get a new PC that won't have IE 11 on it.

I'm not going to pay $350 when I don't need QB now or in the future.

But I must keep 24 years of QB files for tax purposes and for selling my business or my real estate properties which need verification of expenses since I've owned the properties.

Please verify for me that login won't require Internet Explorer to work!!!!!!

Thank you!!!

This is pretty old but I guess I wanted to support all of the comments in here. I don't need passwords for company files, and I don't WANT TO. Even the desktop version has been completely damaged by the excessive control you want to put upon users, to the point of making it almost impossible to do anything without losing an insurmountable amount of time, making it useless because of its inefficiency.

 And who protects OUR data from YOU, Intuit? Especially with the desktop version, we don't need YOU to protect anything. This is absurd and makes your product horrible, and inefficient, and more costly. You ruined it.

They also make it impossible to find a human being to talk to. Terrible customer service too.

You sure turn a deaf ear to complaints. You just run right over the questions and complaints. You ignore we DO NOT WANT PASSWORDS. This has taken hours out of my day again.

At least this is a better answer than one other QB team member who just completely ignored that we don't want passwords. If I get other software it will not be QB due to our internet connection which QB often cannot even reset passwords without it taking hours. Getting cable installed is too expensive. To have subscription only means no new QB for us.

Angelyn,

I have been using Quickbooks for 20 years but have spent a lot of time lately looking for another software due to the password situation being so frustrating and taking so many days of my life up.

I am also complaining on Amazon about the problem and suggesting people look at other software if they do not want a password, as your password requirement is so difficult. I get messages I don't have an internet connection when I do. It is just slow. I get the message I need to contact the administrator. I guess I am the administrator as I do not have an IT person in our home office based businesses. Your system said I successfully changed the password but still cannot open it. Is there2 passwords? It appears Quickbooks has both an administrator and other password? Maybe this is the problem? Is there 2 passwords for me, myself and I?

How does the password get updated if I do not open Quickbooks for over 90 days? After I finally manage to get the program open I usually leave it open for several weeks to get the years books done for taxes. I used to enter data throughout the year but I dread the battle to open the program.

PLEASE do not force us to go back to paper and pencil Dome books. Although it might be faster after counting that I spend about as much time trying to open the programs as I do using them. We use 3 different years programs for different businesses.

The only explanation for QB requiring an internet-controlled password like this on a standalone desktop application is that they need to expose our company information to the internet so they can sell it. Otherwise, there is absolutely no reason for our desktop applications to be exposed to the internet at all. The reason for them to refuse to listen to us or to explain themselves would be that they don't want us to know they are selling our private information.