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scottstagg6-gmai
Level 1

I forgot my username how can i get into a quickbooks file

 
7 Comments 7
BigRedConsulting
Community Champion

I forgot my username how can i get into a quickbooks file

Have the Admin user (or anyone else, really) log in to the file and then tell you what it is from the user list.

Roxanne23
Level 1

I forgot my username how can i get into a quickbooks file

forgot user name 

never had to enter it before I upgraded

I am the only user

LieraMarie_A
QuickBooks Team

I forgot my username how can i get into a quickbooks file

Hi there, @Roxanne23.

 

The default user when a new QuickBooks Desktop file is created is the Admin. Try typing "Admin" in the username field. If you haven't entered password previously, leave it blank.

 

If this doesn't work, I recommend reaching out to our Customer Care Support team for further assistance in recovering your username.

 

Here's how:

 

  1. Select QuickBooks Desktop Help from the Help menu.
  2. Click Contact Us.
    QBDT HELP.JPG
  3. Type in a short description of your concern, then Continue.
  4. Choose a way to connect with support.

 

For more details about our support availability, refer to this article: Contact Support

 

Additionally, this article instructs you on how to add, modify, and resolve user login and restriction issues: QuickBooks Desktop Users and Restrictions.

 

Get back to this thread if you have other concerns with accessing your company file. We'd be happy to help you some more.

what7
Level 1

I forgot my username how can i get into a quickbooks file

I need help with my username

 

what7
Level 1

I forgot my username how can i get into a quickbooks file

I need QB to give me my username

 

Fiat Lux - ASIA
Level 15

I forgot my username how can i get into a quickbooks file

@what7 

QB Desktop or QB Online?

SarahannC
Moderator

I forgot my username how can i get into a quickbooks file

I understand that you're looking for assistance with retrieving your username, what7.

 

QuickBooks takes security seriously and require you to go through a verification process before disclosing sensitive account information like your username. This could involve confirming your identity through various means such as providing personal details or answering security questions.

 

To undergo this process, I recommend contacting our Support Team to get your username. Go to the Help menu and select QuickBooks Desktop Help F1

 

Alternatively, we can use the link below.

 

  1. Go to this link: Contact Support Team.
  2. Then, follow the on-screen instruction to complete the process.

 

Another option is by logging in to your CAMPs. CAMPs allow you to efficiently handle of accounts, products, contacts, billing, and user ID access. Please note that CAMPs uses the email address associated with your registered product, which may differ from the one used to sign in to your company file. 
 

Here's an article for more details: Change, manage or update your Intuit account with CAMPs.

 

You're always welcome to post your concerns here. Just go back to this thread anytime. I'll be around to help you. Take care and stay safe.

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