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Level 1

I have received a payment batch delay email and is requesting for more information like DL, business license and card holder signature. Is this buyer or sellers info?

 
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QuickBooks Team

I have received a payment batch delay email and is requesting for more information like DL, business license and card holder signature. Is this buyer or sellers info?

I'd be happy to help get your question answered, @-yellowboxfit-co.


I appreciate you for sharing your concern on the Community page.


When it comes to payments, especially assessing personal or account information, it would be best to contact our Merchant Support Team. They handle everything related to payments and able to verify if it’s for the buyer or seller's info. Reaching out to them also ensures that your sensitive information is protected.


Please know that our supports are most available from 6:00 AM to 6:00 PM PT. They can also assist customers during the weekend but only Saturday starting from 6:00 AM until 3:00 PM PT.


Here’s how to get in touch with them:


1. Select the (?) Help menu.
2. Click Contact Us.
3. Enter your concern in the box.
4. Hit Let’s talk.
5. Choose to Get a call.



You can visit this article here on how to manage payments in QuickBooks. It contains several articles that give you more knowledge about the processes.


If you have follow-up questions or any QBO concerns, feel free to leave a message below. I'll be here to help. Keep safe and stay healthy.
 

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