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Level 1

I’m having trouble updating my American Express connection. I’m able to login to AmEx and get confirmation that QB is linked. However, when I return to QB, I get an error

 
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QuickBooks Team

I’m having trouble updating my American Express connection. I’m able to login to AmEx and get confirmation that QB is linked. However, when I return to QB, I get an error

Thanks for visiting the Community, daniel40.


May I know the specific error code/message? This way, I can provide a timely solution to your concern.


In the meantime, let’s use a private browser or Chrome's incognito window when opening QBO. This is to rule out the possibility of a webpage issue, and private browsing doesn't store local files or cache.


From there, try to update your American Express account. Here’s how to bring up private browsing.

 

  • Google Chrome: press Ctrl + Shift + N
  • Mozilla Firefox: press Ctrl + Shift + P
  • Internet Explorer: press Ctrl + Shift + P
  • Safari: press Command + Shift + N

If you’re able to update the account smoothly, clear the cache of the regular browser to start on a clean slate. Make sure to uncheck the Cookies and other site data so you won’t get signed out of QBO.


Here’s an article that contains links on how to perform the process for each browser: How do I clear my browser cache and temporary Internet files?


If you continue to get the same result, the following guide provides a link on how to resolve online banking errors.  To view the complete information, proceed directly to Step 3: What to do if bank transactions won’t download or there's a bank error.


Reach out to me if you have any other concerns or questions. I’m always ready to answer them for you. Have a good one.

Highlighted
Level 1

I’m having trouble updating my American Express connection. I’m able to login to AmEx and get confirmation that QB is linked. However, when I return to QB, I get an error

Thanks for your reply. I followed the steps in a private browser and got the same results. Here's the error message:

 

Something unexpected happened and we can’t connect to American Express Business Credit Card (US).

Try again in a few hours. (591)

Highlighted
Level 1

I’m having trouble updating my American Express connection. I’m able to login to AmEx and get confirmation that QB is linked. However, when I return to QB, I get an error

Thanks for the reply. I followed the steps in a private browser and received the same error message: 

 

Something unexpected happened and we can’t connect to American Express Business Credit Card (US).

Try again in a few hours. (591)

 

Thoughts?

Highlighted
QuickBooks Team

I’m having trouble updating my American Express connection. I’m able to login to AmEx and get confirmation that QB is linked. However, when I return to QB, I get an error

Thank you for getting back to us here on the Community page, @daniel40.

 

The steps provided by above are some of the troubleshooting steps we can try when we encounter this error. Since you're getting the same problem, I encourage reaching out to our Support Team so a representative can check and take a look into this more closely. Also, you can reach out to your bank to see if they have ongoing website maintenance.

 

To contact support:

 

  1. Tap on Contact us from the Help menu.
  2. Write a short description of your concern under the What can we help you with? section.
  3. Click on Let's talk.
  4. Choose a way to connect with a representative.

 

Post again if you have any other questions. I'm always here to help. Have a good day!

Highlighted
Level 1

I’m having trouble updating my American Express connection. I’m able to login to AmEx and get confirmation that QB is linked. However, when I return to QB, I get an error

I'm having the exact same issue. Was on the phone with tech for over an hour on Tuesday and they couldn't figure it out and they have not got back with me.  Is there a solution to this yet?

Highlighted
QuickBooks Team

I’m having trouble updating my American Express connection. I’m able to login to AmEx and get confirmation that QB is linked. However, when I return to QB, I get an error

Thanks for following this thread, @bhammack.

 

 

This issue has been reported to our engineering team. Yes, there's a solution in acquiring the connection again in American Express with QuickBooks Online (QBO). I've got the steps on how to reconnect your American Express (Amex) account with QuickBooks Online.

 

First, you'll have to disconnect the connection between Amex and QBO. You'll also need to log in to your Amex at americanexpress.com to disconnect the old Intuit connection. Once both accounts are disconnected, you can follow the normal process to reconnect the Amex account(s).

 

Here's how to disconnect the connection in QuickBooks with Amex:

  1. Go to the Banking menu or Transactions menu.
  2. Select the blue tile for your bank account.
  3. Select the pencil ✎ icon to edit the account, then select Edit account info.
  4. Select the Disconnect this account on save check box.
  5. Select Save and close.

 

Here's how to disconnect the connection on the Amex website with Intuit.

  1. Log into American Express at americanexpress.com.
  2. Click Account Services in the top navigation.
  3. Click Security & Privacy in the left navigation.
  4. Click Manage Partner Permissions.
  5. Click Intuit to expand the section.
  6. Click the Disconnect button.
  7. If you have multiple Amex business cards, repeat the steps above for each of your cards.

 

Once done, you can then reconnect Amex to acquire a fresh connection in QBO. Please follow Step 2 outlined through this article: Connect your American Express Business account to QuickBooks Online.

 

Please feel free to leave a message to this post if you need further assistance. I'll keep my notifications. Have a good one!

Highlighted
Level 1

I’m having trouble updating my American Express connection. I’m able to login to AmEx and get confirmation that QB is linked. However, when I return to QB, I get an error

Thanks.....that was easy enough. Hard to believe I spent close to 3 hour on the phone over 3 different sessions and no one could figure that out, lol......at least it’s in the community now 

Highlighted
Level 1

I’m having trouble updating my American Express connection. I’m able to login to AmEx and get confirmation that QB is linked. However, when I return to QB, I get an error

I’m able to disconnect from the AmEx website. However, I’m unable to disconnect on the QB side. When I edit the account, there is no option to disconnect upon save. Rather, when I click the pencil, the 2 options I get are to “edit the account” and to “disconnect” which is a hyperlink to the AmEx site. 

 

I tried just disconnecting from the AmEx site, then clicking “update your connection” on the QB side, but I get the same experience and error messages.

 

Thoughts?

Highlighted
Level 1

I’m having trouble updating my American Express connection. I’m able to login to AmEx and get confirmation that QB is linked. However, when I return to QB, I get an error

I’m able to disconnect from the AmEx website. However, I’m unable to disconnect on the QB side. When I edit the account, there is no option to disconnect upon save. Rather, when I click the pencil, the 2 options I get are to “edit the account” and to “disconnect” which is a hyperlink to the AmEx site. 

 

I tried just disconnecting from the AmEx site, then clicking “update your connection” on the QB side, but I get the same experience and error messages.

 

Thoughts?

Highlighted
QuickBooks Team

I’m having trouble updating my American Express connection. I’m able to login to AmEx and get confirmation that QB is linked. However, when I return to QB, I get an error

Thanks for getting back to us here, daniel40.

 

To disconnect the American Express account, you can click the Edit account info button. Before doing so, please take note that some of the downloaded transactions might not be added again after reconnecting the bank account.

 

Make sure to add the old transactions or match them with the existing data in QuickBooks first. Here's an article for the instructions: Assign, categorize, edit, and add your downloaded banking transactions.

 

Once done, you can click the Edit account, and put a check mark on the Disconnect the account on save. Please see the sample screenshot below:

 

 

I'm also adding this article for reference: Disconnect or delete an account connected to online banking.

 

Please keep me posted on how it goes. I'll be around to help you some more. Take care and stay safe.

Highlighted
Level 1

I’m having trouble updating my American Express connection. I’m able to login to AmEx and get confirmation that QB is linked. However, when I return to QB, I get an error

these options do not show up for the American Express connection. When I click edit account, I do not get the option to disconnect and save.

Highlighted
Level 1

I’m having trouble updating my American Express connection. I’m able to login to AmEx and get confirmation that QB is linked. However, when I return to QB, I get an error

Hello, thanks for the reply but as I mentioned, I do not get those options of disconnect and save when I try with the American Express account. When I click edit account, all options exist except to disconnect the account. 

please help.

Highlighted
QuickBooks Team

I’m having trouble updating my American Express connection. I’m able to login to AmEx and get confirmation that QB is linked. However, when I return to QB, I get an error

Good day to all, 

 

As per checking, we have a case about the American Express banking error 591 that's being fixed by our engineers. This is the reason why we're temporarily unable to update it.

 

I suggest reaching out to our Customer Support Team so you'll be added on the list and receive an update once this issue is resolved. 

  1. Go to Help and select Contact us.
  2. Enter Error 591 in the question field and select Let's talk.
  3. Choose either Start messaging or Get a callback.

In the meantime, you'll want to manually upload your Amex transactions to QuickBooks Online. Simply log in to your Amex online banking and get a webconnect file. Then, you can now import it to your account. Please check these articles for more details:

I'm just a post away if you have more questions. Have a great day!

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