Hi there, @javier1.
I'd like to begin with welcoming you to the Community. You've got me here to help share some information about selecting batch transactions in QuickBooks Online.
Are you trying to select batch transactions for expenses? If so, being unable to select the option for batch transactions to expenses has been reported as an ongoing issue. Our engineers are now working to get this resolved as soon as possible.
For now, I'd suggest reaching out to our Customer Care Team. They have the tool to pull up your account and add you to the list of the affected users and be able to receive updates about the issue.
However, if you're referring to select batch action for the banking, invoices and other sales transactions, you can try accessing your QuickBooks using a private browser. This is to verify if the issue is browser related.
Here are the different keyboard shortcuts to open a private browser:
- Google Chrome: press Ctrl + Shift + N
- Mozilla Firefox: press Ctrl + Shift + P
- Internet Explorer: press Ctrl + Shift + P
- Safari: press Command + Shift + N
If it works fine, you can go back to your regular browser and clear its cache. Please follow the outlined steps in this article depending on the browser you're using: How do I clear my browser cache and temporary Internet files?
This information should get you going today.
Please let me know if you have any other questions about selecting batch transactions in QuickBooks Online. I'm just a reply away if you need my help. Have a good one!
