Thank you for reaching out to us, Jack. I appreciate your efforts in trying to set up employees to have the ability to submit expenses. Let's perform a few browser troubleshooting steps to see if the issue is browser-related. I'll provide some guidance on these steps below.
Before we begin, could you please share if you encounter any errors while adding your employees to submit expenses? Understanding more about the situation will allow us to provide you with helpful steps to resolve your concern.
You can sign in to your QuickBooks Online (QBO) account in an incognito or private browser to see if you can add your employees to submit expenses. You can use these shortcut keys to access a private window:
- Safari 11 or newer: ⌘+Shift+N
- Chrome: Ctrl+Shift+N
- Safari: Command+Shift+N
If you can add your employees using the private window, please clear your browser's cache to restore the program to its default settings. However, if you get the same result, let's use other supported web browsers.
Then, regarding adding the Expense submitter role, did you experience any error messages, or was the specific role unavailable from the options when attempting to add it? In the meantime, you can follow the troubleshooting steps provided above.
This helpful resource enables you to modify or manage user roles in QBO, helping you achieve optimal efficiency and organization within your team: Edit User Roles.
Do you need more help managing your employees to be able to submit expenses or add user roles in QuickBooks, Jack? If so, please use the Reply button to leave your questions. Have a great day!
