Hi there, richardsb3145-st.
I'll provide steps so you're able to delete and start with a fresh company with QuickBooks Online.
If your QuickBooks Online data is less than 60 days, I suggest purging your account. This way, the system deletes all the possible data entered into the company, and you're unable to restore or reverse them. Please keep in mind that this process only works for QuickBooks Online Plus, Essentials, and Advanced. Here's how to purge:
- Log in to your QuickBooks Online account.
- Change the URL to include /purgecompany.
- Example: URL shows https://...qbo.intuit.com/app/homepage, change to: https://...qbo.intuit.com/app/purgecompany.
- The next screen will provide a summary of the items to be deleted.
- Type the word “YES” once the data gets deleted, then click OK.
- Click Wipe Data once your selections are complete.
- Once the deletion is complete, you will be rerouted to your home page.
However, if your account is 60 days old or older, you'll need to cancel your account and start a new subscription. To cancel your account:
- Click Gear icon at the upper right corner. Then, select Account and Settings under Your Company.
- Select the Billing and subscription tab.
- From the QuickBooks section, select Cancel.
- Follow the steps to cancel your account. If you use payroll, you should cancel your payroll account too.
To start a new account:
- Go to https://quickbooks.intuit.com/choose-country/.
- Fill up the User ID and password.
- You can use the same user ID and a password you previously had. If you activated payroll in the account, this is the best option for you.
You can click this article for additional information: Delete your data and start over in QuickBooks Online.
Also, you can export some of your lists to Excel so you can import them easily to the new company. Take a look at this article for more details: Move your lists to QuickBooks Online.
Please keep in touch if there's anything else I can do to help you succeed with QuickBooks. I've got your back. Have a great day!
