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Level 1

I need to go back to my Pro Plus Desktop and get rid of the Online Version.

I was talked into converting my QuickBooks Pro Plus to  QuickBooks Online. It has been a nightmare. The online version is not user friendly and I am receiving additional charges monthly as well. I got tech support and he charged me, I bought the extended tech support for $500+, yet got charged for tech support assistance. While I just want to go back to what I had, it appears ridiculous . I had my computer tech help me with intuit on the phone... that took 4 hours ($95.00 per hour for my guy). Then was told I would not have payroll and should just start a new company!!! My company is16 years old... my QB's has all my clients.

Can I get a refund for the charges for online? Also I had paid for payroll on my desktop pro, I am being charged and CI need help going back to Desktop!

2 Comments
Level 15

I need to go back to my Pro Plus Desktop and get rid of the Online Version.


@PolyDonna59 wrote:

I got tech support and he charged me, I bought the extended tech support for $500+, yet got charged for tech support assistance. While I just want to go back to what I had, it appears ridiculous . I had my computer tech help me with intuit on the phone... that took 4 hours ($95.00 per hour for my guy).


Just to clarify, how did you contact "support"? 

QuickBooks Team

I need to go back to my Pro Plus Desktop and get rid of the Online Version.

Hi there, @PolyDonna59.

 

I can help walk you through the steps on how to convert your QuickBooks Online (QBO) to QuickBooks Desktop (QBDT). Also, point you in the right direction for your refund.

 

Our ultimate goal is to resolve customer's issues as soon as possible. Furthermore, this isn't the kind of customer service I want you to encounter. Please note that communicating with our support is a free feature in the product.

 

In regards to the refund, I'd suggest communicating with our Customer Care Team. They have tools to check your payment history in a protected environment, so they can process a refund. 

 

Also, please visit this article to know our support hours and get a direct chat for QBDT: Contact QuickBooks products and services Support.

 

To re-convert your QBO to QBDT, make sure to check our limitations first to ensure a smooth process. 

 

Once confirmed, let's set up your Internet Explorer (IE) by following the steps below. 

  1. Right-click the Internet Explorer icon and select Run as administrator.
  2. Go to the ⚙ icon, then choose Internet Options.
  3. Select Security, then Trusted Sites, and tap Sites.
  4. In the Add this website to the zone field, enter *.intuit.com and *.qbo.intuit.com.
  5. Unchecked the Require server verification (HTTPS: ) for all sites in this zone.
  6. Close the Trusted Sites window.
  7. Make sure Enable Protected Mode is unchecked.
  8. Hit Apply, then Okay. Please don't close the IE. 

 

The next step is to access your QBDT and run as administrator, then close the company. Following that, go back to QBO to prepare the data. 

 

Here's how: 

  1. Go to Settings ⚙ and select Export Data.
  2. Enter your reason for exporting, then select Continue.
  3. In the Moving to QuickBooks Desktop section, choose to Learn more.
  4. In the Download company data section, select Learn more.
  5. Tap Get started.
  6. Click Continue to finish the process. 

 

For the next steps, please proceed to this article and directly go to Step 4Export and convert your QuickBooks Online data to QuickBooks Desktop.

 

Once done, run a Balance Sheet and a Profit and Loss report to ensure that the numbers match. Make sure to set them on an Accrual basis and for All Dates in both programs.

 

I've added these articles about reconciling accounts and different updates in QBDT. 

 

 

Let me know how the call goes and conversion by leaving a comment below. I'm always here to help. Keep safe!

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