Good morning, 71bobo.
Thank you for reaching out to us. We understand that with everything going on, there are many unexpected decisions for your business. To assist with processing this refund I would recommend contacting our support team.
- Open QuickBooks.
- Go to Help, then select QuickBooks Desktop Help.
- Select Contact Us.
- Give a brief description of your issue, then select Continue.
- You'll see a couple support options, such as Call Me Back and Messaging. Select which one is best for you.
You'll then be in contact with an agent who will be able to do a account verification and assist. You can always follow this link as well: Contact Support. I'm here if you have any other questions. Just Reply at any time to contact me.