I purchased an online subscription ,and cannot get into my company to resubscribe

Did you use QB Desktop or QB Online?

Online

You're in the right place for help, willb8543. I can guide you through accessing your QuickBooks Online company so you can reactivate your account.

Beforehand, can you add more details about your concern? What happens when you attempt to sign in with your QBO company? This information can help us identify the most appropriate resolution.

On the other hand, if you cannot access your account since you forgot your password or User ID, you can proceed to these steps:

1. Head to our sign-in page: Intuit Accounts - Account Recovery.
2. Key in your phone number, email address, or user ID associated with your account.
3. We will send you a verification code via text or email if you enter a phone number or email address. You can choose your preferred method if you use your user ID.
4. Either enter the verification code we sent or follow the instructions in the message. Please note that more information might be necessary for security purposes.
5. Reset your password once prompted or select Skip.

For other options to recover your QBO account, depending on your situation, you can review this article: Recover your Intuit Account if you can’t sign in.

However, if the issue persists despite having the correct sign-in credentials, we can troubleshoot your browser to prevent discrepancies related to corrupted cache files. To begin with, you can utilize a private window to avoid interruptions caused by outdated data, which causes unexpected behaviors when running the software.

You can refer to these keyboard shortcuts:

•  Google Chrome: Ctrl + Shift + N
• Safari 11 or newer: ⌘ + Shift + N
• Mozilla Firefox: Shift + Ctrl + P
• Microsoft Edge: Ctrl + Shift + N

After accessing your account successfully, proceed to your regular browser and clear its cache to refresh the preferences of your website.  You can also use a supported browser for the best and most secure experience.

Moreover, you can utilize this material for guidance on reactivating your account so you can proceed to your different business tasks: Resubscribe to or reactivate QuickBooks Online.

Furthermore, if you need to update your account information to enhance security, you can follow the steps provided on this resource: Update or change your Intuit Account sign-in information.

You can always count on us if you have additional questions when accessing and reactivating your QuickBooks Online account or other related concerns. Consider adding a reply to this thread to notify us immediately.

On line

Hello there, llily. I can help you fix your concern.

First, could you please share more details about your concern? Are you also trying to sign in to your QuickBooks Online account but are unable to do so? Do you get an error message when accessing your QuickBooks Online (QBO) account? I need more details so we can provide the correct resolution for your concern.

On the other hand, if you forget your user ID or password but still have access to your phone or email on file, you can still access your account. I'll show you how.

1. Go to our sign-in help page.
2. Type in your phone number, email address, or user ID for your account.
3. You'll receive an email or text with a verification code if you submit your phone number or email address. If you enter your user ID, you'll be able to choose your preferred method.
4. Add the verification code we sent, or follow the instructions in the message. We may ask you for a little more information to make sure it’s you.
5. When prompted, reset your password. Otherwise, select Skip.

However, if you lost or forgot your user ID and password and no longer have access to your phone or email on file, you can use the account recovery form in this article: Recover your Intuit Account if you can’t sign in. This link also includes more troubleshooting processes for accessing your QuickBooks account, depending on the scenario.

Furthermore, if you're able to log in and want to reactivate your account so that you can move on to your other business tasks, check out this article reference: Resubscribe to or reactivate QuickBooks Online.

Feel free to hit the Reply button if you have additional information or clarification about managing your QuickBooks account. The Community space is always here to assist you.