Let's open the available credits directly from your AR report so you can apply it to the appropriate invoice. You can delete it if its not a valid credits for your customer.
Reach out to me if you have any other questions. Thanks!
Thanks for adding some screenshots about your concern, @staci2.
To isolate the issue, open the Transaction History to verify which invoice the credit is applied to. I have a few easy steps to do this in QuickBooks.
If it shows that it’s not associated with the correct entry, remove the credit and then link it to the appropriate invoice. The following links provide an overview of how to remove or unapply a credit from an invoice or bill.
If it’s applied to the right transaction, run the Verify and Rebuild Data Utilities. The Verify Data utility identifies any potential data damage issues that might've caused the accounts to show the same amount on the report.
Meanwhile, the Rebuild Data utility repairs damaged data in your company file. Let me share this guide that will walk you through the process: Fix data damage on your QuickBooks Desktop company file.
Reach out to me if you have any other concerns or questions. I’ll be right here to answer them for you. Have a good one.