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chris145
Level 2

I received invitation from the admin as new user and its require phone number I tried in multiple way enter my mobile number with country code but no success help me plz

 
7 Comments 7
Mark_R
QuickBooks Team

I received invitation from the admin as new user and its require phone number I tried in multiple way enter my mobile number with country code but no success help me plz

Hi there, @chris145.

 

Let's perform some troubleshooting steps so you can accept the invitation.

 

Before we proceed, did you receive an error message when entering your phone number and country code? I would appreciate any additional information you can provide.

 

There are times that the browser stores a frequently-accessed data, thus websites, like QBO, to act weirdly. Let's try logging in to your QBO account using a private browser.

 

To use a private browser, here's how:  

 

  • Google Chrome: Ctrl + Shift + N
  • Internet Explorer: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + N
  • Safari: Command + Option + N

Once logged in, go back and try to accept the invitation again to double-check.

 

If this works, it means that you need to clear your browser's cache so the system can start fresh.

 

If you get the same result while using a private browser, I recommend switching to a different one. 

 

You can read through this article to know more about the types of users: User types in QuickBooks Online.

 

Please touch base with me here for all of your QuickBooks needs, I'm always happy to help. Wishing you all the best.

chris145
Level 2

I received invitation from the admin as new user and its require phone number I tried in multiple way enter my mobile number with country code but no success help me plz

Dear Mr. Mark

I am based in UAE (Dubai) and here is my complete mobile number but still no success even I tired with other browsers 

[removed attachments]

ChristieAnn
QuickBooks Team

I received invitation from the admin as new user and its require phone number I tried in multiple way enter my mobile number with country code but no success help me plz

Hi there, chris145.

 

 

If your admin is using the QuickBooks US version, I suggest entering a US phone number so you can proceed to the process.

 

If the issue persist even you're using a US number, I recommend logging in to your QBO account via a private browser. Browsing privately disables the cache from saving your browsing data, and it's a good way to check issues caused by a full cache. Please follow the steps provided by my colleague on how to use private browser.

 

Yo may check this article to see the different user types and levels of access in QuickBooks Online: User types in QuickBooks Online.

 

Please know that you're always welcome to post if you have any other concerns. Wishing you and your business continued success.

chris145
Level 2

I received invitation from the admin as new user and its require phone number I tried in multiple way enter my mobile number with country code but no success help me plz

Hello am using QUICKBOOK in UAE and  you can check in the screenshot that the number is entered is correct but still QB is not accepting itis correct but still QB is not accepting it

 

[removed  screenshot for security reasons]

Angelyn_T
QuickBooks Team

I received invitation from the admin as new user and its require phone number I tried in multiple way enter my mobile number with country code but no success help me plz

Thank you for getting back to us here on the Community page, @chris145.

 

I've replicated here on my end and was able to add the UAE phone number successfully when creating an account in QuickBooks Online (QBO) UAE version. This error happens if you're adding the UAE phone number to the QBO US account.

 

If the admin's account is in the US version, entering a UAE phone number isn't available. You have to enter a US phone number to complete the setup.

 

I've added these screenshots for your visual reference.

a5 1.PNG a5 2.PNG

 

To select the subscription for your country, visit this link.

 

As always, read our help articles as your reference while working with QuickBooks in the future.

 

Get back to me if there's anything you need assistance with. I'm a post away to help. Have a good day!

chris145
Level 2

I received invitation from the admin as new user and its require phone number I tried in multiple way enter my mobile number with country code but no success help me plz

Hello @Angelyn_T 

Your comment is very helpful and  very relevant to me

Please explain how I can convert my account to UAE Version

 

Thank you again @Angelyn_T 

BettyJaneB
QuickBooks Team

I received invitation from the admin as new user and its require phone number I tried in multiple way enter my mobile number with country code but no success help me plz

Glad to have you back here in the Community, @chris145.

 

You can cancel your QuickBooks Online (US) account if you are still on a free trial and subscribe to QuickBooks Online (QBO) UAE version afterward. 

 

To cancel your account:

  1. Sign in to your QBO account.
  2. Go to the Gear ⚙ at the upper right hand side.
  3. Click Account and Settings.
  4. Select Billing and Subscription.  
  5. From the Quickbooks section, click Cancel, then hit Continue to cancel

I've a added a short clip below for visual reference:

 

 

Image result for cancel quickbooks onlineHowever, if you've already paid  the subscription, I recommend contacting our Customer Care Team. You may use the QBO test drive to call them since you haven't created your account yet. They have the tools to cancel your account and help you switch to the UAE version of QBO.

 

You can reach them by following these steps:

  1. Click on Help at the top menu bar.
  2. Hit on the Contact Us button.
  3. Enter a brief description of the issue in the What can we help you with? box.
  4. Press on Let's talk.
  5. Select on Get a callback.
  6. Key in your contact details, then tap on Confirm my call.

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These resources below are also great references about QBO's functionalities and features, feel free to check them out:

Know that my doors are always open to help you if you have any other concerns. I'll make sure that you're all set. Thanks for coming, and have a lovely day, Chris!

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