I tried to get the Black Friday deals but I wasn’t able to. Is there any way I could get $120 yearly deals?

I understand how important it is to take advantage of Black Friday deals on QuickBooks Online (QBO), Molly. I'm here to help you and your business benefit from these offers. Let's dive in and make the most of this opportunity together.

Since the Black Friday deal ends on December 1, 2024, could you please share the exact error message you're encountering? This information will help me provide the precise assistance you need to resolve the problem. Additionally, attaching screenshots will give me a clearer picture and ensures that I will address everything accurately.

In the meantime, have you tried using a private or different browser to access the promo? If not, I recommend performing so. Sometimes, a full browser cache can cause issues when accessing QBO. Running QBO in private or incognito mode can help your computer run more smoothly and free up storage space, ensuring seamless operation especially dealing with promotions with some software.

See these keyboard shortcuts to open a private window:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Safari: Command + Option + P

If it's now working, check out this article for a step-by-step process to clearing your cache: Clear cache and cookies to fix issues when using QBO. Alternatively, you can switch to other supported browsers.

If you're still unable to access the promo and still receive errors, please reach out to our Live Support Team before the end of December 1, 2024. They'll assist in investigating the issue and ensure you receive the promotion on time. Here are the steps to contact the team.

1. Log in to your QuickBooks Online company.
2. On the upper right corner of your screen, click on Help (?).
3. Select or type Contact Us.
4. Start entering your concern, then select Let's Talk.
5. Please choose a way to connect with us:

• Assistant tab and select Talk to a human.
• Search tab and click on Contact Us to connect with a support expert.

You can also visit this article for the support number or go directly to this website: Contact QuickBooks Support.

On the other hand, if you've successfully availed the promo, I recommend reviewing this article to assist you with managing billing and subscription matters within QBO: Manage billing, payment, and subscription info in QuickBooks Online.

If you have any lingering questions about the subscription promo or anything else related to QuickBooks, feel free to reach out. I'm always here to help and look forward to guiding you again in the future.

I tried everything, it is not working.

After I clicked that it just goes to my page.

Or it goes to this page 

I appreciate you sharing an update and detailed information, Molly. Black Friday deals are a fantastic opportunity, so let's ensure you don't miss it. I'll guide you through the steps to see how we can make this happen for you.

Before we proceed, can you please specify where you're trying to access the Black Friday deals? Are you using the QuickBooks mobile app or a mobile browser? Also, are you planning to use these deals with your Solopreneur account? With this information, I can offer you better solutions.

Please be aware that this offer is exclusively for newly created QuickBooks Online accounts. The error you encountered might be because you're using Solopreneur. 

In the meantime, I recommend subscribing using your web browser. If the issue persists, I suggest following the troubleshooting steps provided by my colleague, KayePe.

For future reference, here are some helpful articles below that will assist you in managing your billing and subscription, including finding out your renewal date:

• Manage billing, payment, and subscription info
• Upgrade your QuickBooks subscription
• Find your subscription renewal date

Using your web browser to subscribe is a practical workaround to help you successfully secure the Black Friday deal. Return to this thread if you need further assistance or encounter more challenges.