I've been overcharged QBO subscription

Bugs2 · ‎January 21, 2021

I downgraded my plan and received confirmation and a new monthly total, but that total wasn't charged, a different amount was charged to my card. Is there an email I can send my query to please about this? Regards Bugs

Catherine_B · ‎January 22, 2021

I can route you to the right support, Bugs2.

The Community ensures that your security is our priority. Looking into your billing and subscription details requires personal information. I'd suggest reaching out to our Phone Support Team so they can review your charges.

Let me show you how:

Go to the Help menu and select Contact us.
Enter your concern something like subscription fee inquiries.
Click Let's talk and select a way on how you'll want to get in touch with us. You can either select to Start a chat or Get a callback.

In addition to that, our phone support is only available from Monday to Friday 6 AM to 6 PM PT, and Saturday between 6 AM to 3 PM PT.

Feel free to visit this page that will help you manage your subscription and billing information.

Keep me posted if there's anything else that you need help with. Take care and have a great day!

bugs1 · ‎January 22, 2021

Thanks for the help, I'll try and schedule a call but I really wanted an email so I could attach the invoice confirmation of the new amount, do you have any support email I can use?

Bugs

AlcaeusF · ‎January 22, 2021

Hello there, @bugs1.

Welcome to the Community. I'm here to share some clarification about contacting QuickBooks Support.

The only options available for customer support are Start a Chat, Get a call back, and Ask the community. As of now, a support email to send the invoice confirmation is unavailable.

Don't worry. Once you contact us, and we need to view the invoice, we'll provide the instructions on how to send the document. This way, our support representative will be able to check it on your behalf.

I've also attached an article you can use to check your QuickBooks Online payments: View your QuickBooks Online payment history.

Feel free to hit that Reply button if you have additional questions about your subscription. Have a great day ahead.

808LLC · ‎May 24, 2021

Overcharge

Is anyone having or had a similar problem to me with Intuit? On April 15th I was charged 21.78 twice on the same day despite having been told my first 90 days were free. Perhaps they thought I wouldn't notice. I contacted Intuit straightaway via chat and they said I had to temporarily upgrade to talk to someone but that as long as I canceled the upgrade w/i 24hrs I would not be charged. So I spoke to DJ I believe and he said I would be refunded after they confirmed that I was charged twice. Not only was I never refunded but I was then charged an additional 45.91 on April 22nd. I also asked for whatever upgrade I needed to call about the overcharge to be canceled. I called back and LITERALLY 4 hours later I was promised the same thing, that Id still get the promotion of lifetime half off and that someone had by accident put the account I had been working in as scheduled to cancel (not the other duplicate that had been created by the rep that asked me to use her link so she could get credit when I initially signed up... when I could have just done it through the site but wanted to help a sis out) and ended up running my card twice (starting this whole fiasco). I tried back again and spoke to Caleb, call three for another 5hrs!!!! I own a restaurant and am a single mom. THIS IS PAINFUL. The May invoice came and there was no credit / refund on iI am sick of having to talk to your customer service. they transfer me ten times, keep me on hold and talk to me about their children while they are apparently waiting to hear back from the finance department. IM sorry but I have WORK to do. I have my own friends and family that Id love to talk small talk to if I had that luxury. This is disgusting so-called customer service by Intuit. If it were a shop they would give me a refund right away without a quibble. I will now be taking the legal route to recover my money which will cost Intuit far more because the over 10 hrs of time I have spent on the phone is A LOT more valuable than the cash amount of approximately $150 Intuit has robbed me for in the past two months. I AM APPALLED!

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I've been overcharged QBO subscription