I want to take a copy of my company. When following the instructions i get to 'Backup and Restore Copy Precheck' and an error comes up saying "User do not have access".

Thank you for sharing this with us, Jeffs. Let's ensure you can create your backup company file by checking your access in QuickBooks Online.

When you're backing up QuickBooks files, we will need to log in to your QBO account as the Master Admin user.

Here are the steps to and update your user permissions:

1. Go to the Gear icon and click Manage Users.
2. Select the user account that is facing the access issue.
3. Under the User Permissions section, ensure that the following permissions are enabled for that user:
4. From the Company Settings, permission should be set to Full Access.
5. Click Save and then Done.

Once done, I'm adding this article to help you create a backup for your company: Back up and restore your QuickBooks Online Advanced Company.

Moreover, if you'll want to configure your Company settings, see this page anytime to have a personalize usage tab: Edit company settings in QuickBooks Online.

Keep me posted if you need more guidance about managing your data within your company. Have a great day ahead.

Thank you for your response.  I have checked my access and i'm the Primary admin with full access to everything.  

I have tried again to to the back up of my company and still get the same message.

Thanks for following the suggestions above, Jeffs.

Since you've already verified your user access, I suggest opening your account in a private window. Doing this will help us check if the issue is related to a cache problem. Sometimes too much accumulated cache can cause unexpected behavior in the product. 

To access this mode, simply press the following shortcut keys:

• Google Chrome: Ctrl + Shift + N
• Microsoft Edge: Ctrl + Shift + P
• Firefox: Ctrl + Shift + P
• Safari: Command + Shift + N

If this works, go back to your regular browser and clear its cache. This will delete any temporary files stored on your browser and free up some space on your device. If the issue persists, let's use other supported browsers.

If you're still getting the same results, I recommend contacting our QuickBooks Team. They can work with you to fix the error and get a copy of your data.

Moreover, you can export your data from QuickBooks to your local hard drive. I'm adding this material for the detailed instructions: Export data, reports, lists, and more from QuickBooks Online.

Get back to me if there's anything else you need help with copying your backup data. I'll always be around to provide further assistance. You have a good one.

Thank you, but even working on the incognito screen, i still get the error.