I see that this user is still receiving emails from QuickBooks Online even after removing it from the user lists. No worries, I'm here to help you sort this out. Let's dive in and figure out what's missing to resolve this quickly and efficiently.
To better understand why this user is still receiving emails after being removed, let's verify a few details:
- Did you log in as the primary admin when removing the user?
- Did you receive any confirmation email or notification after removing the user?
- What specific types of emails is this user still receiving (e.g., invoices, reports)?
Any additional information you can provide will be useful in identifying the root cause of the issue.
In the meantime, here are a few places to check to stop those emails:
- Company Settings: Let's visit the Company Settings and ensure it has the updated email address.
- Intuit Account: If the user had an Intuit account linked to your QuickBooks Online, you need to update or remove their email from the Intuit Account Manager to ensure it's no longer active.
- Audit Log: Review the audit log to see if there are any remaining permissions or roles assigned to the user that might be causing them to receive emails.
Additionally, you can check out this article to learn more about the different types of user permissions in QuickBooks Online.
I'll be available on this thread to assist you with managing your users. Whether you have questions, need support, or want to explore our services, I'm confident we can find the perfect solution together. Have a fantastic day, and I look forward to assisting you again soon!
