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Level 3

In my Audit log does not show time and also the users who did the transaction. Anyone can help to trigger it?

 
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Best answer 03-14-2020

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Moderator

In my Audit log does not show time and also the users who did the transaction. Anyone can help to trigger it?

I appreciate you for providing screenshots above to help me determine the root cause of the issue, @Sombo.

 

There are times that the browser is full of frequently accessed page resources. This might cause unusual behavior in the program. That's why the Date Changed and User columns are missing in the Audit Log. Rest assured that I've got the steps to resolve this. 

 

First, you'll have to access QuickBooks Online (QBO) account via a private browser. It doesn't store data in the cache. Thus, it's a great way to isolate browser-related issues. Here are the keyboard shortcuts depending on the browser you're using: 

  • Safari: Command + Shift + N 
  • Mozilla Firefox or Microsoft Edge: CTRL + Shift + P 
  • Google Chrome: CTRL + Shift + N

 

Once logged in, go back to the Audit Log and filter the two columns. The screenshot below serves as your visual guide. If it works, switch back to your default browser. Then, clear its cache. It refreshes the system, and you'll be able to work with a clean slate. This helps the browser to function efficiently. Otherwise, you can use a different browser.

DateChangedAndUserColumnsInAuditLog.PNG

 

Also, you can go to the Manage users menu. This lets you view the activities performed by your users. Just go to the Gear (Settings) icon at the upper right. Then, select Manage Users under Your Company. Locate a user and click View user activity from the Action column as seen in the screenshot below.

ManageUsers.PNG

 

Moreover, you can use the Audit History feature to view the changes and the person who made them. Just manually open a transaction and select More. To learn more about this process, visit this article: View Transaction Changes

 

You're always welcome to leave a comment below if you have other concerns. I'll gladly help, @Sombo.

View solution in original post

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Highlighted
QuickBooks Team

In my Audit log does not show time and also the users who did the transaction. Anyone can help to trigger it?

Let's add the user and date column, Sombo.

 

When you pull up the Audit Log, there's an option to include or exclude some of the data. You can follow these steps so we can add the time and also the users.

  1. Pull up the Audit Log.
  2. Click on the Gear icon.
  3. Check the User and Date boxes.

The time will show under the date column. You can also refer to the screenshot I added below.audit log.PNG

Also, you can check this article to learn more about reports in QuickBooks Online.

 

You can tag my name if you have more questions I can help. Have a great day!

Highlighted
Level 3

In my Audit log does not show time and also the users who did the transaction. Anyone can help to trigger it?

Here what I've got and look. Please see the photos. 

 

Screen Shot 2020-03-13 at 9.53.22 AM.png Screen Shot 2020-03-13 at 9.53.32 AM.png Screen Shot 2020-03-13 at 9.53.40 AM.png

Highlighted
Moderator

In my Audit log does not show time and also the users who did the transaction. Anyone can help to trigger it?

I appreciate you for providing screenshots above to help me determine the root cause of the issue, @Sombo.

 

There are times that the browser is full of frequently accessed page resources. This might cause unusual behavior in the program. That's why the Date Changed and User columns are missing in the Audit Log. Rest assured that I've got the steps to resolve this. 

 

First, you'll have to access QuickBooks Online (QBO) account via a private browser. It doesn't store data in the cache. Thus, it's a great way to isolate browser-related issues. Here are the keyboard shortcuts depending on the browser you're using: 

  • Safari: Command + Shift + N 
  • Mozilla Firefox or Microsoft Edge: CTRL + Shift + P 
  • Google Chrome: CTRL + Shift + N

 

Once logged in, go back to the Audit Log and filter the two columns. The screenshot below serves as your visual guide. If it works, switch back to your default browser. Then, clear its cache. It refreshes the system, and you'll be able to work with a clean slate. This helps the browser to function efficiently. Otherwise, you can use a different browser.

DateChangedAndUserColumnsInAuditLog.PNG

 

Also, you can go to the Manage users menu. This lets you view the activities performed by your users. Just go to the Gear (Settings) icon at the upper right. Then, select Manage Users under Your Company. Locate a user and click View user activity from the Action column as seen in the screenshot below.

ManageUsers.PNG

 

Moreover, you can use the Audit History feature to view the changes and the person who made them. Just manually open a transaction and select More. To learn more about this process, visit this article: View Transaction Changes

 

You're always welcome to leave a comment below if you have other concerns. I'll gladly help, @Sombo.

View solution in original post

Highlighted
Level 3

In my Audit log does not show time and also the users who did the transaction. Anyone can help to trigger it?

Hi @RaymondJayO ,

 

Thanks for your help, recently it just shows every what it suppose to do, I did not do anything or clear any catch or change any browser. 

 

Thanks for the help and I will come back if anything happens. 

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