Intuit Admin vs QB Desktop Login Loop

dt126a · ‎September 04, 2024

Hello, I have tried unsuccessfully several times to fix this issue with Tech Support over the past 2-3 months. I’m hoping someone in the community might be better able to solve this issue. This is for QB Desktop.

I used to have two Intuit Accounts (names are fake below for brevity). Both accounts had the same email address. I believe that one of the accounts might have been a personal Intuit account many years ago (25 yrs plus). We have used QB Desktop for more than 20 years.

Here is the info. The Intuit and QB Desktop admin is named David White. The QB Desktop user name is davidw and the Intuit login is dwhite.

Acct #1

Username: dwhite

Email: [email address removed]

Acct #2

Username: [email address removed]

Email: [email address removed]

Intuit auto deactivated both accounts a few months ago. They were never able to determine why. I called and we decided to reactivate Acct #1 only, which was the primary admin for intuit. Under camps.intuit.com, dwhite is listed as the primary contact with the email address [email address removed] and has full access to account and all QB versions. This is correct.

However, when I try to log into QB Desktop using my QB desktop username of davidw, I get the message,” As you don’t have access to Intuit account role(s), we’ve requested your primary admin [email address removed] to grant you access. Once your admin approves, you can sign in to your Intuit account with dwhite. Note: As your Intuit account dwhite doesn’t belong to davidw, you can stay signed in only for a single session…” I get an email after this occurs to [email address removed], telling [email address removed] that [email address removed] is requesting access to QB Desptop. Of course, [email address removed] is NOT a valid username on camps.intuit.com and I can’t add it as a username since that email address is already associated with dwhite (the Intuit Admin).

It seems like there is some link missing between the QB desktop username, davidw and the Intuit account, dwhite. However, each time I open a case they say I need to wait several weeks and then nothing happens. There has to be some way to fix this. Any ideas? I'm kind of running out of patience.

dt126a · ‎September 04, 2024

Sorry, I didn't realize that this forum would strip the email addresses in my post. I seem not to be able to edit, but all the instances of "email address removed" would be the same email address, used throughout.

Thanks

Altis · ‎September 04, 2024

My Payroll account is deactivated. I want to know why.

Rea_M · ‎September 04, 2024

I know the inconvenience this issue with your Intuit account access has caused you, dt126a. I'll connect you with the appropriate support team to investigate the obstacles preventing the linking of your QuickBooks Desktop (QBDT) username and your Intuit account. The same advice applies to your payroll account concerns, Altis.

Since the Community is a public forum, and we'll need to collect some personal information to assist you with your account, I recommend contacting our Customer Care team. They can create a case to trigger a comprehensive investigation of your account and provide you with a fix in no time. To do so, here's how:

Open QuickBooks.
Go to Help, then select QuickBooks Desktop Help/Contact Us.
Select Contact Us.
Give a brief description of your issue, then select Continue.
Sign in to your Intuit account, select Continue, and then Continue with my account.
We'll email you a single-use code. Enter your code and select Continue.
Select to Chat with us or Have us call you.

Additionally, you can manage your QBDT account and services with the Customer Account Maintenance Portal (CAMPs). You might want to check out this article in completing the steps: Manage your QuickBooks Desktop subscriptions and services.

Let me know if there's anything else you need to manage your access or any other account management concerns. I'm always ready to help.

dt126a · ‎September 04, 2024

OK, I will try again (for the 5th time). Maybe I'll get lucky this time. I will start that process again tomorrow.

I've had fair luck in the past with the Community and I was hoping there was a simple way to fix this, but I guess not.

Thanks

Fiat Lux - ASIA · ‎September 04, 2024

@dt126a

They did something with the connection between CAMPS and Intuit Account system a few months ago. I would recommend creating a new email address and setting it as the new Primary Contact in CAMPS and connect your new email address to your company file(s) as the new Admin..

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Intuit Admin vs QB Desktop Login Loop