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Thanks for bringing this to our attention, sweeettruck22. I'm here to ensure you can connect your Citi Bank account to QuickBooks Online (QBO).
Please know that we've received similar cases or reports about the issue of connecting your Citi account because of an incomplete registration process. With this, we recommend contacting our Phone Support team so they can add you to the affected users' list.
Here's how you can connect with them:
They can accommodate you Mondays to Fridays from 6 AM to 6 PM PT and Saturdays from 6 AM to 3 PM PT.
Meanwhile, you can still connect your accounts to QuickBooks by manually uploading transactions instead. Once your transactions are in, it's important to categorize them so they will be posted to the right accounts.
Fill me in if you need further assistance managing bank connectivity or transactions inside QuickBooks, sweeettruck22. I'd be more than happy to lend a hand.
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