IS ANYONE HAVING PROBLEMS LOGGING INTO QUICKBOOKS?

Having the same issue as well. Texted my co-worker who also uses Quickbooks and had the same issue

Thanks for reaching out to the Community, toddglickfield.

To verify my understanding, what problems are you having signing in to your QuickBooks account?

If you've forgotten the account's user ID or password, but still have access to your phone/email on file, you can still access the account.

Here's how:
 

1. Go to our Sign-in help page.
2. Enter your phone number, email address, or user ID for the account.
3. If you entered a phone number or email, Intuit will send you a text/email with a verification code. In the event you enter a user ID, choose which method you'd prefer.
4. Enter your verification code, or follow the instructions in your message. Intuit may ask you for a little more information to confirm it's really you.
5. When prompted, reset the password, or you can select Skip.

After signing in to your account, you can change its email address, phone number, or password if necessary. If you haven't already, I'd recommend adding a phone number so you can receive verification codes from us for future sign-in attempts.

If you've lost access to the phone number and/or email address on file, you can use our account recovery form.

In the event your login credentials are correct, but there's a different issue occurring, you can try performing our recommended browser/system troubleshooting.

Please don't hesitate to send a reply if there's any additional questions. Have a lovely Monday!

same here !!! grrrr

It's Quickbooks issue not ours.  The message we are all getting is:  "There's an issue on our end. We're on it."

It's Quickbooks issue not ours.  The message we are all getting is:  "There's an issue on our end. We're on it."

 What is the Service Level Agreement timeline for system down issues from the QBO side?

ZachE - what is Intuit's SLA on system down issues?  

ZachE - what is Intuit's SLA for system down issues?

Completely unhelpful and recovering a forgotten password is not the issue. I couldn't even log in here to post until now. Now that I can log in I am getting: "You don’t have access rights to view this data." when I am the admin.

Please give more than a generic response.

We want to ensure you have a seamless experience with QuickBooks. It's crucial to have uninterrupted access when tracking and managing your business.

I'd like to address the recent error message that some of you have encountered: "There's an issue on our end. We're on it." Our engineers have resolved this, and you can verify its status here: https://status.quickbooks.intuit.com/

If you still encounter the same issue or experience a new one such as "You don’t have access rights to view this data.", I recommend performing some troubleshooting steps.

Let's start by accessing your account in a private window. Doing this will help us check if the issue is related to cache accumulation in regular browsers and fix it. 

Here's how to access this mode:

• Ctrl+Shift+N for Google Chrome
• Ctrl+Shift+P for Mozilla Firefox and Microsoft Edge
• Command+Shift+N for Safari

If this works, switch back to your default browser and clear its cache. This will refresh the system and allow you to work with a clean slate. Alternatively, you can try using other compatible browsers to address the problem.

Should the problem persist, I recommend contacting our QuickBooks Team for further assistance in diagnosing and resolving the issue.
 

For additional troubleshooting tips, you can refer to this article: Why can't I sign in to my account?

Furthermore, I'm sharing this guide to help you run specific reports in case you need detailed reviews of your business finances and other accounting data: Run reports in QuickBooks Online.

Feel free to mention my name in this thread if you have further questions about logging into QuickBooks or managing your account. I'm here to provide additional assistance.

ReymondO - what is Intuit's SLA for each of the various status?

• Things are slower than normal
• Minor Interruption of service
• Major Interruption of service
• Planned System Maintenance

Thanks for following up with the Community, Lynn69.

When Intuit reports an outage on our QuickBooks Status page, it means our Product Investigations team is aware of it and working to get things back to normal as soon as possible.

If the Status page mentions an incident, you can review the page for any information/notes about it. You additionally have the option of getting in touch with our Customer Care team. They'll be able to pull up your account in a secure environment and conduct further research with you into the status you're seeing and any details in our records about it.

I've also included a detailed resource about working with our QuickBooks Status page which may come in handy moving forward: Is QuickBooks down or not working?

Please feel welcome to send a reply if there's any additional questions. Have a wonderful Monday!

I am having the same problem and cannot log in to Intuit.  The message says "This page isn't working. If the problem continues, please contact the site owner.  HTTP Error 429

It is not fixed on my end.  It's just a new error message.

I'm here to ensure you can log in to your QuickBooks Online account, Dawn. Let me suggest some troubleshooting steps to overcome the error you received when accessing your account.

The error "This page isn't working. If the problem continues, please contact the site owner.  HTTP Error 429" can be caused by cached files that get outdated over time. These corrupted data can interrupt our experience accessing websites, including QuickBooks Online.

To get this resolved, please utilize a private window when signing in to your account to avoid browser-related issues. After a successful attempt, clear your regular browser's cache to refresh the website preferences. For the detailed process, you can refer to the information provided by my colleague above.

If the issue persists, I recommend contacting our customer support team during their support hours. They can identify the root cause of this issue and provide the most appropriate resolution with their tools and expertise. To connect with them, you can locate their contact details in the lower section of this material: QuickBooks Online Support. 

On the other hand, consider scanning these resources for guidance if you happen to forget your sign-in credentials so we can recover your account or if you decided to update related information for security purposes:

• Recover your Intuit Account if you can’t sign in
• Update or change your Intuit Account sign-in information

Please tag me in this thread if you have other queries when logging in to your QuickBooks Online account. I can provide relevant information that could help you resolve any concerns.

ZachE - based on your reply, does that mean that Intuit does NOT in-fact operate the software issues to a published SLA?