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albertov050_2014
Level 1

Is it possible to switch my subscription to another email address?

 
4 Comments 4
Fiat Lux - ASIA
Level 15

Is it possible to switch my subscription to another email address?

Which plan do you have? QBO Simple Start or else?

albertov050_2014
Level 1

Is it possible to switch my subscription to another email address?

Yes, just the minimum 

JessT
Moderator

Is it possible to switch my subscription to another email address?

Hi albertov050_2014,

 

Hope you had a great day! I'll share information about changing your email.

 

Yes, it is possible, but changing your email address means changing the email of your Intuit account. Therefore, if you have other subscriptions, such as payroll, another QBO company, or anything under your Intuit account will use that new email. Check this out: Reset or change your login information for QuickBooks Online, QuickBooks Online Accountant, and Quic.... You'll want the From QuickBooks Online section.

 

On the other hand, if you want to transfer your existing QBO to another account with that other email, you'll want to get in touch with our Support team.

 

  1. Click on Help.
  2. Choose the Search tab and click Contact Us.
  3. Paste your question in the What can we help you with? box and click Continue.
  4. Choose Chat or Callback.

 

Here are the support's schedules according to plan:

 

  • Plus, Essentials, Simple Start: M-F 6 AM to 6 PM PT and Saturday 6 AM to 3 PM PT
  • Advanced: any time, any day

 

I'm just right here if you need anything else. Take care and have a good weekend!

Fiat Lux - ASIA
Level 15

Is it possible to switch my subscription to another email address?

If you are using QBO Simple Start, you have to chat Support and ask them to change your email address. 

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