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ccaporina
Level 1

Is technical support no longer available with qb online? feel like I been left out in the cold

 
4 Comments 4
MarshallA
Intuit

Is technical support no longer available with qb online? feel like I been left out in the cold

Hello,

 

Yes, technical support is still included with QuickBooks Online.  It's tax season and support gets very busy but they are answering all calls.

MorganB
Content Leader

Is technical support no longer available with qb online? feel like I been left out in the cold

Hey there, ccaporina.

 

Thank you for bringing your concern forward here in the Community. I'd be glad to provide some insight on technical support for QuickBooks Online.

 

I want to make sure you don't feel like you're left out in the cold. The Community is a great place to find answers to your questions. The open forum style allows knowledgeable peers and Intuit employees to discuss options, functions, and tips for QB Online. 

 

If you need to discuss matters via telephone, you can speak with an agent by dialing 1-800-488-7330. The most up-to-date contact information can be found here: https://help.quickbooks.intuit.com/en_US/contact.

 

Additionally, if you're a fan of social media, there's a team willing and able to assist you with all of your QBO inquiries on Facebook and Twitter. You can reach out to Facebook agents by visiting the Intuit QuickBooks site, and the Twitter crew is available @QBCares.

 

With this information you'll be able to warm up by the fire with a team that has the skills and tools to help. Please let me know if you have any specific questions for me today.

Wright3690
Level 1

Is technical support no longer available with qb online? feel like I been left out in the cold

I have tried to reach a representative.  Using the "Help"  button does not allow you to connect with an expert.  It only allows you to ask a question.  Every time I do that the choices for answers does not match my question.  Discontinuing customer support is outrageous!   

ReymondO
QuickBooks Team

Is technical support no longer available with qb online? feel like I been left out in the cold

Hey there, @Wright3690.

 

QuickBooks Online does have a recent update that incorporates QuickBooks Assistant in the Help icon. This is a new internal support system that will help you in resolving your issues by entering keywords in the search box. This is also the reason why it keeps on asking questions and providing you some options to fix your concern. 

 

However, if you need to get in touch with our live agents, you can simply click on the Talk to a human option, then type the details of your concern. This will show the Contact us link so you'll be redirected to our contact options. 

 

Here's how:

 

  1. Click the Help menu in the upper-right hand corner.
  2. Type in "Talk to a human", then press Enter.
  3. Look for I still need a human and click on it.
  4. Click Get help from a human or Contact Support Team.
  5. Select between Send a messageSchedule an appointment, or Get a callback.

talk to a human.PNG

Please check out our support hours to ensure that we address your concerns on time.

 

We'd also like to make it up here. Can you tell us more about your issue? We might be able to resolve it in the Community forums too.

 

Additionally, I'd recommend giving our help articles a shot. They have useful information and guides that can address your concerns. Simply browse a topic and choose an article here

 

If you have any other questions or concerns, simply reply below. I'll be here to help you. Take care and be safe.

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