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Schwarzstop
Level 1

Is there somewhere in QBO I can enter activity taken on an account?

I often call an account to notify and discuss an overdue invoice. I would like to log notes of my conversation or other activity somewhere that I would be able to refer back to and/or show to collections what has taken place.

Solved
Best answer July 25, 2024

Best Answers
Eman_E
QuickBooks Team

Is there somewhere in QBO I can enter activity taken on an account?

Welcome to the Community, @Schwarzstop. I can help you enter an activity taken on an account in QuickBooks Online (QBO).

 

You can visit your customers' profiles, where you can add notes to your conversations about overdue invoices.

 

Here's how:

 

  1. Sign in to your QuickBooks Online account.
  2. Hover your mouse to Sales, then select Customers.
  3. Choose the specific customer where you want to add notes.
  4. From there click on Add notes, under the customer's company name.
  5. Scroll down then once you reach the Notes and attachments field you can then enter some notes.

image8.png

Moreover, you can visit this article for future help on how to gently remind customers about invoice due dates: Send invoice reminders automatically or manually in QuickBooks Online.

 

Please know that I'm just post away if you need any further assistance with managing your invoices in QBO.  Don't hesitate to reach out. Stay safe.

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1 Comment 1
Eman_E
QuickBooks Team

Is there somewhere in QBO I can enter activity taken on an account?

Welcome to the Community, @Schwarzstop. I can help you enter an activity taken on an account in QuickBooks Online (QBO).

 

You can visit your customers' profiles, where you can add notes to your conversations about overdue invoices.

 

Here's how:

 

  1. Sign in to your QuickBooks Online account.
  2. Hover your mouse to Sales, then select Customers.
  3. Choose the specific customer where you want to add notes.
  4. From there click on Add notes, under the customer's company name.
  5. Scroll down then once you reach the Notes and attachments field you can then enter some notes.

image8.png

Moreover, you can visit this article for future help on how to gently remind customers about invoice due dates: Send invoice reminders automatically or manually in QuickBooks Online.

 

Please know that I'm just post away if you need any further assistance with managing your invoices in QBO.  Don't hesitate to reach out. Stay safe.

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