keeping popups on a single monitor in a dual monitor environment

GolfNut72 · ‎April 26, 2021

I have attempted to fix this issue more than once and never can get it right?

I am using two monitors. Quickbooks Pro Desktop loads on one of the monitors (right side) and most of the windows will open there without any issues.

But, when I click on an item that causes a pop-up to appear (i.e. - check register) it always shows on the 2nd monitor (left side). This is annoying because quite frequently I have other applications open on the left side and the pop-up is hidden.

Can I set up the pop-ups so they also appear on the right-side monitor?

Thanks

EJ

AileneA · ‎April 26, 2021

Hello, GolfNut72.

Allow me to provide some information about the QuickBooks dual monitor.

Let me help ensure your QuickBooks will show on the main monitor.

First things first let's default your Desktop View so that QuickBooks will show on the left side of your screen. Let me walk you through the steps:

Open your QuickBooks Desktop.
Once the pop up screen comes up, move & drag it to the main monitor.
At the top menu bar, click Edit.
Go to the Preferences.
Select Desktop View.
Click My Preferences.
On the Desktop options, select the Save current desktop.
click OK to apply the changes.

Here are some resources I've added to help you set your display settings:

Please feel free to let me know if you have other concerns with QuickBooks. I'll be more than happy to help you any time. All the best!

View solution in original post

AileneA · ‎April 26, 2021

Hello, GolfNut72.

Allow me to provide some information about the QuickBooks dual monitor.

Let me help ensure your QuickBooks will show on the main monitor.

First things first let's default your Desktop View so that QuickBooks will show on the left side of your screen. Let me walk you through the steps:

Open your QuickBooks Desktop.
Once the pop up screen comes up, move & drag it to the main monitor.
At the top menu bar, click Edit.
Go to the Preferences.
Select Desktop View.
Click My Preferences.
On the Desktop options, select the Save current desktop.
click OK to apply the changes.

Here are some resources I've added to help you set your display settings:

Please feel free to let me know if you have other concerns with QuickBooks. I'll be more than happy to help you any time. All the best!

ZenoDavis · ‎December 22, 2021

QuickBooks opens up on my left screen but pop up messages still open up on my right screen even after following those steps. That didn't change anything.

RenjolynC · ‎December 22, 2021

I appreciate your time in joining on this thread, ZenoDavis.

I'd like to share a solution to help you fix the pop-up messages.

If you're on Multiple Windows, we can try to change it to One Window and check to see if the pop-up message stays on one screen.

Here's how:

Click View from the top menu.
Select One View.

Then, close and reopen your QuickBooks Desktop for this change to take effect. If you don't like to have any pop-up messages, we can turn it off by following these steps:

Go to Edit > Preferences.
Select General and from the My Preferences tab, put a check mark on the Turn off pop-up messages for products and services.
Click OK.

In addition, you can visit our general help topics page if you need help with other task. This page will route you to the related help articles, Community discussions, video tutorials, and more.

Please let me know how things go after giving this a try. I'd like to make sure this is resolved for you. Stay safe!

ZenoDavis · ‎February 18, 2022

I may have figured out a solution if none of the posted solutions worked for you (they didn't for me). I think I was having the same issue. Any warning pop-ups, additional windows, and even the "Enter Company Password" window would always pop up on the same screen regardless of which monitor I had QB on at the time.

Get QB on the screen you want it on all the time, click the Edit dropdown at the top left > click on preferences > click on Desktop View
Under the My Preferences tab, click on Display under Windows Settings which opens your computer's display settings. Scroll down to Multiple displays and check the box "Make this my main display

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keeping popups on a single monitor in a dual monitor environment