When you open QuickBooks Desktop, you may encounter one of the following issues if the settings applied when using high-resolution display are not optimized:
Perform the following solutions to fix the issue:
|Important: Modifying the default settings of your Windows DPI and screen resolution will affect other programs.|
QuickBooks is designed to work with the default settings of Windows DPI. If you use anything other than the default values, you may see distortion, buttons missing, fields missing, etc.
*1920 x 1080 is highly recommended.
If your issue isn't resolved by one of the solutions above, click below to sign up for updates when more information becomes available.
Some issues were resolved in version QuickBooks 2017. At this time, this issue has not been fixed for older QuickBooks versions. We are still investigating for possible root causes and solutions.