Linking Credit Cards Account

Hi deopura1,

Thanks for informing us about the error you encountered with your Citi Bank Credit Card account connection in QBO. I also want to acknowledge the efforts you've made, especially with the assistance of your accountant.

If you haven't already, you can verify if your credentials are still working by signing in to your bank account outside of QBO. If they are, please reach out to our QBO Support team for further investigation. As an alternative, you can upload your transactions while we continue to address the connection issue.

Feel free to reach out if you have any other questions. Take care and have a great day!

Thank you JessT for the response. Yes, we have double checked and made sure that the credentials are valid by checking them independent of the QBO linking. I will reach out to the QBO support team as you have outlined.

@deopura1 

Try opening your QBO account on any private/incognito browser. If the same error persists, use MT Online or one of the converter tools (e.g csv2qbo @ $60 one time license) as a workaround.

https://www.moneythumb.com/?ref=110

The incognito mode worked - amazing! Would not have even considered on my own that this could be a solution. You are the best!