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Log off users currently logged into QuickBooks

 
Solved
Best answer 01-29-2019

Accepted Solutions
Moderator

Re: You can log off users currently logged into QuickBooks

If you are logged in as the Admin, you can close QuickBooks for another user.

To log a user off from a QuickBooks company file...

  1. Launch QuickBooks Messenger (Company menu > Chat with a Coworker).
  2. From the Actions drop-down, select Close Company File for Users.
  3. Select the user whose QuickBooks you want to close.
  4. Select Close Company File.
  5. In the Confirmation window, select Yes.

View solution in original post

5 Comments
Moderator

Re: You can log off users currently logged into QuickBooks

If you are logged in as the Admin, you can close QuickBooks for another user.

To log a user off from a QuickBooks company file...

  1. Launch QuickBooks Messenger (Company menu > Chat with a Coworker).
  2. From the Actions drop-down, select Close Company File for Users.
  3. Select the user whose QuickBooks you want to close.
  4. Select Close Company File.
  5. In the Confirmation window, select Yes.

View solution in original post

Level 1

Re: You can log off users currently logged into QuickBooks

This didn't work for me. I tried to Log an employee out a few times, I received no errors but they were not logged out of QuickBooks.

 

The problem is caused by the Quickbooks Messenger Service.  When you log out of the company file, the QB messaging app is not terminated properly.  You can close it without restarting your computer.

Use CTRL-ALT-DEL and select the Task Manager.  Under the Processes tab, look for multiple instances of QuickBooksMessagine (32 bit).  Select each one and press Delete to terminate the process.  Close the task manager and log into Quickbooks.  It should now open the company file.

QuickBooks Team

Re: You can log off users currently logged into QuickBooks

Hi, @CPAWW.

 

Thanks for taking the time to reach out to the QuickBooks Community. I'm here to help ensure you're able to log a user off from a QuickBooks company file. 

 

I appreciate your effort for following the steps provided by our Moderator. I've checked our investigation list but we haven't received any similar reports about this issue. 

 

In this case, let's process troubleshooting steps by restarting your QuickBooks Database Server Manager. Here's how: 

  1. Open QuickBooks on the server.
  2. From the File menu, choose Open or Restore Company.
  3. Select Open a company file then Next.
  4. Find your company file and select it.
  5. Select the Open file in multi-user mode checkbox, then click Open.
  6. Log into the company file with your normal user name and password.
  7. Choose File > Close Company/Log off to close the company file on the server.

If the issue persists, you can check this article for another recommended resolution: Restart the QuickBooks Database Server Manager

 

If you need further assistance with the steps, I recommend contacting our QuickBooks Desktop Support Team. They have additional tools to pull up your account and do a remote session.

 

Here's how to contact our customer support:

  1. Select QuickBooks Desktop Help from the Help menu.
  2. You can also press F1 on your keyboard to bring up the same Help Panel
  3. In order to route you to the correct support expert, we need to know what type of question you have.
  4. Click Continue.
  5. We’ll provide you a few options. You choose which one is best for you.

Please let me know how it goes. I'll be around to help if you have any other questions. Have a good one. 

Level 1

Re: You can log off users currently logged into QuickBooks

This is the process that always works for me, but I currently have a user that I cannot log off no matter how many times or ways I try to force it.  I have also gone to their computer and used the task manager to close all Quickbooks related running processes and it still does not log them out.  Any solution for that?

QuickBooks Team

Re: You can log off users currently logged into QuickBooks

We can reset the administrator password, becca84. 

 

Let me show you how: 

  1. From the Company menu, choose Users
  2. Select Set Up Users and Roles
  3. Click on the Admin user and click Edit
  4. Enter your new password and confirm your new password. 
  5. Choose a challenge question and type your answer. 
  6. Click OK

If you get the same thing, please give us a call. We'll further look into your account and perform advanced troubleshooting steps. Here's how: 

  1. Go to the Help menu and click QuickBooks Desktop Help
  2. Select Contact us
  3. Type a brief description of your concern about logged off users still shows as logged on. 
  4. Click Continue
  5. Choose to either Message an Agent or Talk to a Specialist

You can always post your questions here if you need anything else. 

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