Mobile app not working on iPhone or iPad. VERY slow. I've uninstalled and reinstalled.

bexmg · ‎April 16, 2025

It's so slow that my guys cannot use it in the field!!

MariaSoledadG · ‎April 16, 2025

I understand how essential it is for your team to use the app efficiently in the field, Bexg. I'm here to help you resolve this.

You can refresh your app's data to resolve glitches and enhance the application's overall performance, much like clearing the cache in a web browser. Follow the steps below:

If you're using an iOS:

Go to Menu ☰ and tap Help & Feedback.
Tap Refresh Data.
Click Refresh to confirm.

For Android users:

Go to Menu ☰, then select More Options ⋮.
Tap Settings, and click Refresh Data.
Tap YES to confirm.

If the refresh did not resolve the issue, I recommend uninstalling and reinstalling the application. Otherwise, I recommend contacting our support team to double-check the root cause.

In the meantime, you can access QuickBooks Online (QBO) through your web browser.

To give you more information on the availability of comparison features when using a mobile application, check this article for reference: Compare Mobile App Features.

Once everything is working, learn how you can track the status of your invoices when using the QuickBooks Online mobile app. I've added this article for reference: Track the Status of Invoices in the QuickBooks Online Mobile App.

Please don't hesitate to reply below if you have any questions or additional concerns regarding your mobile application. I'm always here and ready to offer further assistance.

View solution in original post

MariaSoledadG · ‎April 16, 2025

I understand how essential it is for your team to use the app efficiently in the field, Bexg. I'm here to help you resolve this.

You can refresh your app's data to resolve glitches and enhance the application's overall performance, much like clearing the cache in a web browser. Follow the steps below:

If you're using an iOS:

Go to Menu ☰ and tap Help & Feedback.
Tap Refresh Data.
Click Refresh to confirm.

For Android users:

Go to Menu ☰, then select More Options ⋮.
Tap Settings, and click Refresh Data.
Tap YES to confirm.

If the refresh did not resolve the issue, I recommend uninstalling and reinstalling the application. Otherwise, I recommend contacting our support team to double-check the root cause.

In the meantime, you can access QuickBooks Online (QBO) through your web browser.

To give you more information on the availability of comparison features when using a mobile application, check this article for reference: Compare Mobile App Features.

Once everything is working, learn how you can track the status of your invoices when using the QuickBooks Online mobile app. I've added this article for reference: Track the Status of Invoices in the QuickBooks Online Mobile App.

Please don't hesitate to reply below if you have any questions or additional concerns regarding your mobile application. I'm always here and ready to offer further assistance.

bexmg · ‎April 18, 2025

It appears that this has helped on iOS iPhone. Will have to see if it helps with the androids.

Thanks!

Rchrd1627 · ‎July 06, 2025

I have taken all of these steps and I am still having issues with my iPhone mobile app. Whenever I go to add something new the screen continuously disappears and reappears and I’m not able to do anything

GlinetteC · ‎July 06, 2025

Your dedication to taking the necessary steps to overcome the difficulties you're experiencing while working in QuickBooks is much appreciated, Rchrd.

As you've already tried all the suggested steps to fix the issue and it's still unresolved, I recommend contacting our Live Support team. They are equipped to provide more in-depth assistance and will work with you to identify a solution.

Here's how you can contact support:

Click the Help option in the upper-right corner.
Go to the Search tab and enter the topic.
Click Contact Us.
Enter your concern, then select Continue.
Choose either Chat or Callback.

In the meantime, we recommend accessing your account through a web browser.

If you have further questions, don't hesitate to reach out. We'll make sure to respond promptly.

Rchrd1627 · ‎July 06, 2025

I have taken all of these steps and I am still having issues with my iPhone mobile app. Whenever I go to add something new the screen continuously disappears and reappears and I’m not able to do anything

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Mobile app not working on iPhone or iPad. VERY slow. I've uninstalled and reinstalled.