I get this message when I log into my QuickBooks Accountant account. I must have signed up for different accounts by mistake. My accounting firm data is under the "QuickBooks Companies" link (blacked out). How do I move it to the "QuickBooks Accountant" link?
I'll show you how to move the other company to the QuickBooks Accountant section, TA49020.
It's possible that you're the account's Admin or added as a user and added yourself as an accountant as well. If we want to move it into the QuickBooks Accountant company file, we can remove the Admin access. We'll still have the same rights as an admin so you can work together seamlessly.
To manage your access, here's how:
Here's an article to learn more in managing our users: User types in QuickBooks Online.
If you need anything else, just leave a reply and I'll get right back to you. Stay safe!
I tried your solution, but there's only one user -- it's me as a Master Admin user. I can't delete it.
I have the same situation with QuickBooks Accountant file. I'm the only user and I'm a Master Admin.
Hello and good day, TA49020.
I've got a way on how you can add the company that is under QuickBooks Companies.
Please see this sample screenshot for reference:
Once added, go to the Gear and check if you have the Switch Company option. If not, then you're good to go.
Please let me know how it goes. We are always around if you need more help with this. Thanks.
It looks like we've subscribed to two different platforms in QuickBooks, TA49020.
Let's log in to the QuickBooks Company and add our Accounting firm. I'll show you how:
If we're getting the same thing I suggest getting in touch with our Phone Support Team so we can look into your accounts. They can also screen share with you so they can walk you thoroughly in moving the QuickBooks Online company to the Accountant company.
Feel free to get back to me if you need anything else. Have a great day!