Welcome aboard to the Community, @kuuki03-aol-com. I’ll point you in the right direction for help with off-holding your account in QuickBooks.
I understand how important it is to access your account to get you back in business immediately. That being said, contacting our Technical Support team is the best way to isolate this issue.
Our phone representatives have tools that can access your account in a secure environment and provide fixes immediately. This concern requires you to pull up your account and, since the Community is a public forum, it’s best to reach out to them directly.
Here’s how to get in touch with them:
- Go to the (?) Help icon in your QuickBooks Online (QBO) account.
- Select the Search tab, and click Contact Us.
- Enter a brief discussion of your concern and click Continue.
- Select either Chat with us (if you preferred messaging) or Give us a call.
Please ensure to review their support hours to know when agents are available. This way, you can contact them at a time that is convenient for you.
You can always hit the Reply button if you have further questions in mind regarding QuickBooks. I’ll make sure to get back to you as soon as I can. Stay safe!
