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Level 2

My Account Suddenly Got Suspended

Hello Intuit team,


Good day. I purchased Quickbooks Pro Plus a month ago and was charged accordingly, now my account says it is suspended. Can someone from your team reach out to me thru email or PM here?


I have the receipt and all. Appreciate if someone can clarify and walk me thru with the process.

1 Comment 1
QuickBooks Team

My Account Suddenly Got Suspended

I'll help you with retrieving your suspended QuickBooks Pro Plus account, @HSL01012021.


I love to check this further for you, but I can't display your personal information here in this thread for security reasons. For now, I recommend reaching out to our QuickBooks Desktop (QBDT) Support Team for further assistance. A live agent can review the factors affecting the suspension of your subscription. Once verified, they can process the reactivation of your account.


To contact support:


  1. Open QuickBooks.
  2. Go to Help, then select QuickBooks Desktop Help.
  3. Select Contact Us.
  4. Enter a brief description of your issue, then select Let's talk.
  5. Choose a way to connect with support.


You can also connect with an agent outside the product. Here's how:


  1. Open this link:
  2. Select QuickBooks Desktop, then Continue.
  3. Choose your QuickBooks edition, then enter a short description of your concern.
  4. Hit Continue.
  5. Choose a way to connect with support.


 For your convenience, I recommend reaching out to them during their business hours. Support Team is open from Monday to Friday from 6 AM to 6 PM PT for QBDT Pro, Premier, and Plus. And, anytime or any day for QBDT Enterprise.


Aside from that, you can also open these articles for more tips about handling your QuickBooks Desktop account:



If you have any other follow-up questions about the suspended account, let me know by adding a comment below. I'm always here to help. Keep safe!

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